Derrick Washington
Lithonia,GA
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
10
10
years of professional experience
Work History
Administrative Manager
H.S. Financial/ Mohela/ Department Of Ed.
08.2022 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Administrative Supervisor
Immediate Credit Recovery/ Department Of Ed.
04.2016 - 08.2022
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Delivered performance reviews, recommending additional training or advancements.
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Monitored and directed incoming mail and prepared outgoing mail.
- Developed and implemented organizational systems to streamline daily operations.
- Maintained office calendars to track important dates and deadlines.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Administrative Assistant
West Asset Management / Department Of Ed.
12.2013 - 03.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
No Degree - Business Communications
Chattahoochee Valley Community College
Phenix City, AL05.1997
Skills
- Organization and Multitasking
- Documentation and Control
- Policy Development
- Proposal Writing
- Recordkeeping and Reporting
- Microsoft Office Suite
- Customer Service Management
- Developing Policies and Procedures
- Credit and Collections
- Administrative Support
Timeline
Administrative Manager
H.S. Financial/ Mohela/ Department Of Ed.
08.2022 - Current
Administrative Supervisor
Immediate Credit Recovery/ Department Of Ed.
04.2016 - 08.2022
Administrative Assistant
West Asset Management / Department Of Ed.
12.2013 - 03.2016
No Degree - Business Communications
Chattahoochee Valley Community College