Summary
Overview
Work History
Education
Skills
Certification
Military Service
Personal Information
Affiliations
Timeline
Generic

Derrick Washington

Kansas City,KS

Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

Red Door Grill
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with 20-30 team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Assistant General Manager (AGM)

KC Hopps, Ltd.
05.2020 - 10.2023
  • Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored 15-20 staff members, fostering supportive work environment that enhanced employee performance and retention.
  • Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.
  • Managed team schedule with eye for coverage needs and individual strengths.

Restaurant Staff

KC Hopps, Ltd.
11.2016 - 03.2020
  • Trained new employees on restaurant procedures, policies, and customer service standards.
  • Supported efficient kitchen operations by assisting with food preparation tasks during peak hours.
  • Handled high-pressure situations with composure, resolving customer complaints professionally and effectively.
  • Managed 100+ reservations efficiently, accommodating special requests and minimizing wait times for walk-in guests.
  • Coordinated catering services for private events, facilitating communication between clients and kitchen staff for successful outcomes.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Maintenance

Best Western
06.2016 - 11.2016
  • Maintained accurate records of all completed work orders, inventory levels, and warranty information for easy reference during audits or future repairs.
  • Coordinated with other departments to minimize disruption during scheduled maintenance activities or emergency repairs.
  • Collaborated with housekeeping staff to ensure all rooms were maintained at the highest level of cleanliness and functionality.
  • Reduced downtime of critical equipment through regular inspections and timely repairs.

Route Driver

Johnson Portable Toilet Service
06.2014 - 01.2015
  • Received, counted and inspected inventory for delivery.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Contributed to positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
  • Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
  • Ensured compliance with company policies and DOT regulations, contributing to safe work environment for all employees.

Infantryman

U.S. Army
10.2010 - 05.2013
  • Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
  • Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Maintained strict discipline within ranks enforcing adherence to military standards and regulations.
  • Enhanced team efficiency by conducting regular training sessions and tactical drills.

Education

Associate in applied science -

Manhattan Area Technical College
Manhattan, KS
01.2016

Technical certificate HVAC/R -

Manhattan Area Technical College
Manhattan, KS
01.2016

High school diploma -

North Pitt High School
Bethel, NC
06.2010

Skills

  • Restaurant Management
  • Leadership
  • Kitchen Management Experience
  • Labor Cost Analysis
  • Operating Systems
  • Auditing
  • POS
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Certification

  • EPA Universal Certification (2016 - Present)
  • OSHA 10 (Present)
  • HVAC (Present)
  • EPA Refrigeration Certification
  • EPA Certification
  • Food Handler Certification

Military Service

I was honorably discharged from the U.S. Army as a E-4(Specialist). I did one tour to Afghanistan. My primary role was an infantryman in charge of maintain proper radio communication between platoons as well as a Driver for my Platoon Leader. 

Personal Information

Work Permit: Authorized to work in the US for any employer

Affiliations

  • Leadership Team Development

Timeline

Server

Red Door Grill
11.2023 - Current

Assistant General Manager (AGM)

KC Hopps, Ltd.
05.2020 - 10.2023

Restaurant Staff

KC Hopps, Ltd.
11.2016 - 03.2020

Maintenance

Best Western
06.2016 - 11.2016

Route Driver

Johnson Portable Toilet Service
06.2014 - 01.2015

Infantryman

U.S. Army
10.2010 - 05.2013

Associate in applied science -

Manhattan Area Technical College

Technical certificate HVAC/R -

Manhattan Area Technical College

High school diploma -

North Pitt High School

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