Derrick Westbrook
Operational Management
Nashville,TN
Summary
Hands-on Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out multiple operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Regional Operations Manager
Tire Discounter
Murfreesboro, TN
09.2019 - Current
- Monitor financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth through KPI's and P&L reports.
- Managing purchasing, Sales, Marketing ,Promotions, Asset audits, Billing, customer account operations efficiently through the region.
- Managed revenue models, Process flows, Operations support, Customer engagement strategies, Logistics and Employee Development.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning ,with a avg of $240,000,000 a year in revenue for my region. #1 in my company
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed budget implementations, employee reviews, training, schedules, employee payroll hours, and contract negotiation
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Recruiting, interviewing, hiring along with onboarding employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised 19 locations to enforce high-quality standards of operation.
OPERATIONS MANAGER
Tiffany and Co
Nashville, TN
04.2018 - 09.2019
- Optimized supply chain operations through strategic vendor partnerships, efficient logistics planning, billing invoices, expense reports to reduce financial inconsistencies.
- Led hiring, recruitment, and onboarding training of new hires to fulfill business requirements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
General Manager
MISTER HATS
Nashville, TN
09.2015 - 04.2018
- Drove a successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
District Loss Prevention Manager
Kmart Store
Nashville, TN
02.2014 - 09.2015
- Supported talent acquisition efforts by assisting in the screening, interviewing, and selection process for loss prevention staff hires.
- Collaborated with store managers to develop comprehensive action plans for loss prevention initiatives to control all store assets.
- Evaluated vendor performance regularly, ensuring that contracted services met or exceeded expectations in terms of quality and effectiveness.
- Manage Investigations and documented thefts and suspicious activity to improve issue prevention.
- Trained loss prevention staff, retail managers and store employees on loss control, safety and prevention measures.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
General Manager
Best Buy
Southaven, MS
08.2009 - 01.2014
- Develop innovative business strategies to raise revenue through increasing our customers' pool, expanding store traffic, and optimizing profit.
- Managing onboarding, recruiting, coaching, and any disciplinary issues
- Controlled over a 8 million dollars in volume sales avg a year, P/L, and shrink retention levels by providing superior customer service and strategic planning.
- Supervise a team of retail cashiers and stocking persons, and management team
- Managing store scheduling, payroll, employee relations and operational reports
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
High School Diploma -
WOODDALE HIGH SCHOOL
Memphis, TN 08.1999 -
Associate's degree - Business Management
VOLUNTEER STATE COMMUNITY COLLEGE
Gallatin, TN 01.2018 -
Skills
Organizational Skills
Attention to Detail
Effective Communication
Leadership and team building
Strategic Planning
Problem-Solving
Goal-Driven
Strong Work Ethic
Reliable and Responsible
Customer Focus
Microsoft Office
Certification
CUSTOMER SERVICE (10+ years)
training (10+ years)
Operations (10+ years)
Management (10+ years)
Inventory Control (10+ years)
Recruiting (10+ years)
Labor Cost Analysis
Supply Chain
Timeline
Regional Operations Manager
Tire Discounter
09.2019 - Current
OPERATIONS MANAGER
Tiffany and Co
04.2018 - 09.2019
Associate's degree - Business Management
VOLUNTEER STATE COMMUNITY COLLEGE
01.2018 -
General Manager
MISTER HATS
09.2015 - 04.2018
District Loss Prevention Manager
Kmart Store
02.2014 - 09.2015
General Manager
Best Buy
08.2009 - 01.2014
High School Diploma -
WOODDALE HIGH SCHOOL
08.1999 -