DERRICK WHITESIDE JR.
Sacramento,Ca
Summary
More than 8 years’ successful experience in customer service and support with recognized strengths in being a skycap, problem-solving and troubleshooting, customer support, and planning/implementing proactive procedures and systems used by the airport to avoid problems in the first place. Followed all Guidelines of OSHA a Excellent working knowledge using a PC systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, and Microsoft Word. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional.”
Overview
25
25
years of professional experience
Work History
Food processor
Silverbay Seafood
01.2017
- 16hr shifts 7 days a week. Cleans, scraps, trims and fillets product.Opens and removes raw materials and places on belts.
- Segregates product on conveyor belt or table according to grade, color, and size, and places product in containers or on designates the bus 6th conveyorand I don't. Discards cull (inferior or defective) items and foreign matter.Packs product in boxes, barrels, baskets, cans, totes or crates for storage or shipment.Operates machine(s) to move live or packed seafood from place to place.Reviews workspace forcleanliness and safety.
Environmental Services Housekeeper
Kaiser Permanente
07.2021 - Current
- Maintained cleanliness and sanitation in patient areas, ensuring compliance with health and safety standards.
- Operated cleaning equipment, including floor scrubbers and vacuums, to efficiently manage facility upkeep.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels for daily operations.
- Collaborated with team members to develop effective cleaning schedules that optimized workflow efficiency.
Security Officer
Securitas Security Services USA
03.2018 - 07.2021
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols, identifying potential hazards and addressing security concerns.
- Responded promptly to incidents, providing assistance and documenting occurrences in reports.
- Assisted in implementing emergency response procedures during drills and actual events.
Customer Service/Stocker/Unloader
Wal-Mart
01.2013 - 01.2015
- Responsible for unloading items or goods from the truck into the main store from where they will be transferred to shelves aside offloading or unloading trucks, his/her job description also entails properly arranging or storing of unloaded items in the store also stock associate involves moderate-to-heavy labor primary job duties may include loading and unloading shipments, organizing backroom spaces, constructing displays, and stocking shelves.
SkyCap/Customer Service Representative
Gateway Frontline Services
01.2003 - 01.2012
- Assisted passengers with their baggage either to the flight or to the curbside helping putting the bags in their vehicles.
- Support the team on charter flights; checked baggage; Ticket Reading. Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Assisted with elderly; Lifted 100+ lbs
- This position had many companies take over and I was one of the employees to stay on for as long as I did.
Warehouse Clerk
Temp Agencies
01.2001 - 01.2002
- Communications Skills, and Work well under pressure.
- Inventoried supplies, Loading/ Unloading boxes.
- Accounts Receivable; prepared partials for mailing.
- Prepared and package supplies for shipping.
- Order picker
- Cleaned and maintain work area
- Completed daily logs
Education
High School Diploma - undefined
Fremont Adult Education
Sacramento, Ca01.2000
Skills
- Loading equipment
- Using hand tools
- Stock monitoring
- Product labeling interpretation
CUST
Team Player, Dependable, Motivate, Organized, Hard Worker
Timeline
Environmental Services Housekeeper
Kaiser Permanente
07.2021 - Current
Security Officer
Securitas Security Services USA
03.2018 - 07.2021
Food processor
Silverbay Seafood
01.2017
Customer Service/Stocker/Unloader
Wal-Mart
01.2013 - 01.2015
SkyCap/Customer Service Representative
Gateway Frontline Services
01.2003 - 01.2012
Warehouse Clerk
Temp Agencies
01.2001 - 01.2002
High School Diploma - undefined
Fremont Adult Education
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