Derrick Wilder
DoorDash
Waterloo,IA
2027
years of professional experience
Results-driven professional with a clean driving record and a positive attitude, experienced as a Delivery Driver at DoorDash. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in GPS navigation and order processing, ensuring timely and accurate deliveries while fostering teamwork and collaboration.
Work History
Forklift Operator
- Operated forklift to load, unload, and stage freight for inbound and outbound shipments.
- Inspected equipment daily to confirm safe operation and report mechanical issues promptly.
- Moved pallets accurately using RF scanners and warehouse management systems.
- Organized storage locations to support efficient picking, replenishment, and inventory flow.
- Verified freight labels, counts, and documentation to maintain shipment accuracy.
- Followed OSHA safety procedures and dock protocols during material handling activities.
Delivery Driver
11 Years 11 Months- Picked up and delivered orders using app-based routing and delivery instructions.
- Verified order details before departure to reduce missing items and delivery delays.
- Communicated promptly with customers regarding order status, arrival updates, and special instructions.
Warehouse Packer
1 Year 11 Months- Packed merchandise accurately for shipment, following order details and quality standards.
- Scanned items with handheld devices to verify order accuracy and inventory tracking.
- Sorted products by destination, size, and shipment priority for efficient fulfillment.
- Labeled boxes and pallets clearly to support correct routing and delivery.
- Replenished packing supplies and maintained organized workstation for continuous operations.
- Assisted team members with order flow, supporting timely processing and dispatch.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
Service Manager
2 Years 11 Months- Supervised front-end service operations, ensuring prompt customer assistance and smooth checkout flow.
- Trained associates on service desk procedures, register accuracy, and guest resolution standards.
- Resolved customer concerns promptly, preserving satisfaction and reinforcing store service expectations.
- Monitored daily cash handling, balancing procedures, and compliance with loss-prevention policies.
- Coordinated team schedules and task assignments to maintain coverage across busy service periods.
- Reviewed service desk activity, identified workflow issues, and implemented process improvements for efficiency.
- Supported store leadership with associate coaching, performance feedback, and policy enforcement.
- Maintained clean, organized service areas while ensuring adherence to company operational standards.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Education
GED
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Attention to detail
Time management
Dependable and reliable
Punctual and reliable
Safe driving
Loading and unloading
Clean driving record
GPS and route planning
Safe driving record
Order picking and processing
Timeline
Warehouse Packer
Target Distribution
03.2023 - 02.2025Read More
Service Manager
Hy-Vee
03.2020 - 02.2023Read More
Delivery Driver
DoorDash
01.2015 - 12.2026Read More
Forklift Operator
DB Schenker
2017 - 03.2020Read More
Clarinda Highschool
GED
Read More