Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

DERRICK WILLIAMS

Summary

Well-grounded Senior Store Manager with background leading retail location daily operations. Focused when responding to problems, mentoring staff and identifying areas needing improvement. Excellent motivator with upbeat attitude and history boosting employee and customer retention.

Overview

28
28
years of professional experience

Work History

Senior Store Manager

Mattress Firm
10.2017 - Current
  • Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
  • Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
  • Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
  • Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
  • Implemented innovative marketing campaigns to drive foot traffic and increase brand awareness in the local community.
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
  • Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
  • Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Branch Manager

Hertz Car Rental
03.2010 - 10.2017
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Sales Lead

Conn's Appliances
04.2004 - 03.2010
  • Boosted sales performance by implementing strategic sales plans and effective team management.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Developed comprehensive training programs to enhance team members'' product knowledge and sales skills.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Associate

Kirschman's Furniture
01.2002 - 04.2004
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Territory Sales Representative

Pepsi Americas
03.1996 - 01.2002
  • Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
  • Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Expanded client base through effective prospecting, cold calling, and networking events.
  • Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
  • Increased market share by identifying emerging trends and adjusting sales strategies accordingly.
  • Developed comprehensive marketing plans to promote new product launches within the territory successfully.
  • Implemented innovative sales techniques that led to increased revenue generation from existing accounts.
  • Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.

Education

Bachelor of Science - Economics And Finance

Southern University And A & M College
Baton Rouge, LA
05.2000

Skills

  • Lead Generation
  • Staff Management
  • Policies and Procedures Implementation
  • Program Administration
  • Inventory Control
  • Staff Training
  • Business Acumen
  • Analytical Thinking
  • Time Management
  • Problem Solving
  • Conflict Resolution
  • Product Knowledge
  • Multitasking Abilities
  • Decision Making
  • Customer Service

Accomplishments

    Three time million dollar producer(Conn's Appliances, 2007,2008,2010

    Most Profitable Stores(Mattress Firm, 2020-2022

    Store Manager of The Year Baton Rouge District(Mattress Firm, 2022

Timeline

Senior Store Manager

Mattress Firm
10.2017 - Current

Branch Manager

Hertz Car Rental
03.2010 - 10.2017

Sales Lead

Conn's Appliances
04.2004 - 03.2010

Sales Associate

Kirschman's Furniture
01.2002 - 04.2004

Territory Sales Representative

Pepsi Americas
03.1996 - 01.2002

Bachelor of Science - Economics And Finance

Southern University And A & M College

Similar Profiles

CREATE PROFILE
DERRICK WILLIAMS