Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Derrick Williams

Derrick Williams

The Colony,TX

Summary

Dynamic and results-oriented office manager dedicated to fostering a culture of excellence and collaboration. Known for my ability to lead with grace and empathy, I thrive in fast-paced environments, leveraging my strategic mindset and meticulous attention to detail to drive impactful outcomes. Committed to empowering teams and cultivating inclusive workspaces, I am passionate about harnessing the power of diversity to achieve shared goals. Ready to bring my unique blend of leadership and innovation to propel your organization forward.

Overview

10
10
years of professional experience

Work History

Office Manager

Runez Buie Ranch
02.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Managed and motivated employees to be productive and engaged in work.

Account Manager

Sykes Call Center
10.2017 - 02.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Monitored account performance metrics, identifying areas requiring improvement or optimization.

Community Manager

ConAm Management
04.2014 - 10.2017
  • Negotiated favorable contracts with vendors, resulting in cost savings for the community.
  • Facilitated open communication among residents through newsletters, meetings, and social media channels – strengthening community ties.
  • Streamlined administrative processes for efficient rent collection and accurate record keeping.
  • Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
  • Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
  • Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
  • Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.

Education

Bachelor of Arts - Accounting And Finance

UNLV
Las Vegas, NV
05.2000

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Clear oral/written communication
  • Operations Management
  • Staff Management
  • Training and coaching

Timeline

Office Manager

Runez Buie Ranch
02.2021 - Current

Account Manager

Sykes Call Center
10.2017 - 02.2021

Community Manager

ConAm Management
04.2014 - 10.2017

Bachelor of Arts - Accounting And Finance

UNLV

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Derrick Williams