Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derrick Wiltshire

Charlotte,NC

Summary

I have been a DCF Technician with excellent troubleshooting, customer service and analytics skills for the past 4 years stationed at Duke Energy Mcguire Nuclear Facility. I have over 30 years of experience working in Systems Administration.

Overview

18
18
years of professional experience

Work History

DCF Technician

PC Connection
09.2016 - 06.2024
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Applied critical thinking and research to address complex issues.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Organized work to meet demanding production goals.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Performed essential job responsibilities such as installing equipment cages, racks and cabinets to house customer's network, data equipment and power circuits in a Data Center environment.
  • Experienced in cabling FiberOptic cables Copper cable Cat5 and Cat6.
  • Experienced using various test sets including: power system multi-meters, cable test sets (Fluke DTX for copper and fiber), fiber test sets (Fluke OTDR fiber tester.)

IT Project Manager

SunEnergy1 Solar Energy
09.2015 - 07.2016
  • Led teams across broad technical, financial and business disciplines
  • Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results
  • Negotiate, analyze, and prepare purchase order agreements, subcontracts, and cost control budgets
  • Use software tools (e.g Innotas, MS Project, and Visio) to maintain the current status of IT and Quality Assurance Project Plans, Resources and Timelines
  • Perform Quality Assurance lifecycle tasks and Software Development lifecycle tasks to collaborate with project teams such as coordinate the planning, development and implementation of mechanisms to track testing of the projects
  • Responsible for designing concepts to connect remote location Construction Sites to the SE1 Domain
  • I configured VPN Tunnels, Secure Citrix Connections to Duke Energy, T1, DSL, and Satellite Networks for Remote Location Access, Configure TCP/UDP Firewall Ports for Internal Security Resources
  • Managed the Avaya VOIP Phone System, Fax Server and SMTP Email Relay server, I Configure SMTP Connection Scan To Email Features for(Xerox, Brother, HP)
  • Managed Cisco ASA 8.3 VPN Tunnels
  • Maintained Three Cloud Base File Management systems (SharePoint, ShareFile, DropBox)
  • Responsible for maintaining a system wide Backup solution onsite as well as offsite utilizing Continuum San Backup Software
  • Implemented Two PC Level Security Systems to prevent unwanted intrusion and user activity monitoring TrendMicro Virus Protection and IMonitor Key logger SW
  • Provided day to day desktop support for Mac OS and Windows to internal and remote staff
  • Provided Phone Support to Remote Users
  • And created Detailed Written Instructions on complex PC/MAC Issues for users to follow
  • Configured Motorola Hand Held Scanners for Inventory into a WASP Inventory SQL Database
  • Created Visio Diagrams for Network Design Presentations
  • As Project Manager I was responsible for utilizing SCCM to schedule SW and Configuration Upgrades to Windows Laptops
  • Experience working with MS Project Gantt charts.

IT Project Manager

Carolina Bone and Joint Orthopedic Clinic
04.2006 - 06.2015
  • Responsible for oversight to CB&J Infrastructure and Network
  • Managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquire client
  • Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered by as much as $200K under budget
  • Created comprehensive project plans; detailing project plan, schedule, resource estimates, quality requirements and metrics, and organizational change management activities
  • Patient Safety Committee (daily meeting) – Speak on behalf of Hospital IT to address urgent technology needs that impact patient safety, Member of Executive committee to address critical hospital infrastructure technology needs, and provide thoughtful solutions that increase the effectiveness of new and existing technology
  • Daily collaboration with hospital CIO and associated technology VP and Director level staff to address vendor relationship issues, and develop plans for increasing vendor satisfaction
  • MS Exchange 2003 Server Administration and Migration using Exchange Deployment Assistant for Cutover migration to office 365
  • Protocols supported (RDP, SQL, LAN, WAN, WIFI, PPP, VOIP MPLS, Fiber Optic Networks, Active Directory, DFS Citrix, Samba Squirrel mail, Intergy Medical Manager, PACS, Practice Analytics, MAS500, QuickBooks, ADP Payroll Systems, Time Labor Management)
  • Coordinated the addition of 5 Medical offices from Construction to completion
  • Understanding the Vision for the Overall Practice and Providers
  • Responsible for reviewing time and cost of the project and identifying risks involved
  • Providing detail description of project scope and requirements with management
  • Responsible for directing various Construction, Data, and Healthcare vendors providing Goals and requirements to insure a HIPPA Compliant Environment
  • Project Manager for Legacy DFS migration to VM Ware
  • Experience configuring Citrix XenDesktop using Citrix Studio 7.0 for Site Setup and catalog creation
  • Support Intergy Medical Manager Software and EClinical Works EMR Software I
  • Maintained HIPPA Compliant Infrastructure
  • Installation of Network Rack Systems and coordinate with vendors on Fiber Optic Drilling
  • Maintenance of VIOP Phone system and a PBX Analog phone system
  • Support of imaging software for X-rays PACS and McKesson
  • Manage projects for upgrades to the Infrastructure
  • Application Testing and support in a Test Environment User Accepted Testing UAT to Validate the testing steps before publishing.

Education

A+ Designation, MCITP -

Wingate HS
Brooklyn, NY

Associate of Science - Computer Science

Brooklyn Technical College
Brooklyn, New York
09.1988

Skills

  • Implementation and support of Win and MAC Workstation, Linux/Unix and Intel based servers
  • Support of Medical MGMT SW, Inventory MGMT SW, Energy Monitoring SW, KeyLogger SW
  • Installation and support of Cisco ASA Firewalls and Meraki Networks
  • Extensive experience working with Windows 2012 Server /Active Directory Windows , MAC OS, MS Exchange Server, SCCM, MS Office365
  • Support of Accounting SW MAS500 and QuickBooks
  • ADP Time and Labor Mgmt, Time Summit, Exaktime Time MGMT
  • Expert knowledge of following protocols: {TCP/IP, MPLS,SQL IIS and Fiber Optic, DSL Networks, HTML,VM Ware 55 ,ESXI VOIP Citrix Xen 70}
  • Attention to Detail
  • Works Well Under Pressure

Timeline

DCF Technician

PC Connection
09.2016 - 06.2024

IT Project Manager

SunEnergy1 Solar Energy
09.2015 - 07.2016

IT Project Manager

Carolina Bone and Joint Orthopedic Clinic
04.2006 - 06.2015

A+ Designation, MCITP -

Wingate HS

Associate of Science - Computer Science

Brooklyn Technical College

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Derrick Wiltshire