Derrick Winston
Pflugerville,TX
Summary
Detail-oriented Network Engineer with 3 years of experience and a strong background in network technologies and security. Accomplished network developer with proven success in designing and implementing business technology solutions. Focused on maintaining network security to provide customers with safe data management.
Overview
4
4
years of professional experience
Work History
Network Architect
Labcorp
02.2022 - Current
- Documented as-builts for network architectures according to established processes and suggestions for work-flow improvements.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
- Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
- Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
- Researched network technology trends and compared to existing architecture to present useful improvement suggestions to clients.
- Met with departmental managers to discuss project status and determine action plans.
- Met with stakeholders and presented in-depth information on hardware and software products, delivering expertise to make appropriate purchasing decisions.
- Tracked network and telephony devices for performance and load threshold metering.
MID LEAD NETWORK ADMINISTRATOR
Arrive Logistics
08.2021 - 02.2022
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Monitored network performance, availability, utilization, throughput, goodput and latency.
- Planned and executed selection, installation, configuration and testing of equipment.
- Installed and integrated new server hardware and applications.
- Reviewed, analyzed and recommended software solutions fitting project specifications.
- Supported, configured, maintained and upgraded customer networks and in-house servers.
- Worked closely with clients from conception to implementation of network-related projects.
- Met project specifications by analyzing and recommending appropriate software solutions.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Performed data backups and disaster recovery operations.
COMMUNICATION NETWORK ENGINEER
SUPER SYSTEMS INC
02.2021 - 08.2021
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
- Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures.
- Held primary responsibility for availability and reliability of network infrastructure.
- Performed preventive maintenance of networking hardware and related software.
- Monitored system performance to promote network speed, availability and reliability.
- Assisted clients and employees by explaining how to properly use network equipment.
- Employed firewalls and VPNs to safeguard network security and block unauthorized access.
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Assisted various departments in maintaining network security by configuring remote routers and firewalls.
SERVICE DESK TECHNICIAN
SENECA RESOURCE
08.2020 - 02.2021
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Maintained records, logs and lifecycle documentation of work requests.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Devised incisive workarounds and resolutions for IT-related problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Education
Associate of Arts - Computer And Information Sciences
ECPI University
Virginia Beach, VA09.2024
Skills
- System implementation
- Senior leadership support
- Conflict resolution
- Customer service
- Research proficiency
- Strategy development
- Team management
- Automation tools and scripting
- MS Office
- Network debugging
- Security platforms
- Hardware and software configurations
- Technical infrastructure migration
- Data backups
- Cisco wireless routers and switches
- Network operations
- Security technologies
- Switching protocols
- Technical solutions development
- Network configuration
- Process development
- Lifting network equipment
- Firewalls and endpoint security
- Infrastructure planning and design
Timeline
Network Architect
Labcorp
02.2022 - Current
MID LEAD NETWORK ADMINISTRATOR
Arrive Logistics
08.2021 - 02.2022
COMMUNICATION NETWORK ENGINEER
SUPER SYSTEMS INC
02.2021 - 08.2021
SERVICE DESK TECHNICIAN
SENECA RESOURCE
08.2020 - 02.2021
Associate of Arts - Computer And Information Sciences
ECPI University