Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Work Preference
Languages
Work Availability
Timeline
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DERRICK X BESSON

DERRICK X BESSON

West Hartford,CT

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Amazon
06.2021 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Streamlined order processing by implementing efficient picking and packing techniques.
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.

ADMINISTRATIVE SUPPORT: PATIENT SERVICE REPRESENTATIVE

HARTFORD HOSPITAL REHABILTATION NETWORK
01.2016 - 01.2021
  • Directly coordinates all activities of patient care operations
  • Coordinates the Providers daily schedule for proper patient care and flow
  • Expedites all prescription information for product dispensing and verification
  • Verifies all patient insurance information for accurate processing
  • Identifies expiring stock and maintains pharmacy shelves efficiently
  • Coordinates all patient’s account payments for Bank depositing

LABORATORY ASSISTANT: SPECIMEN PROCESSING

HARTFORD HEALTHCARE LABORATORIES
01.2010 - 01.2016
  • Expedites all physician priority requests from patient service centers
  • Directly handles all physician Stat requests for immediate results
  • Identifies and corrects physician request errors using Laboratory procedures
  • Directly coordinates all activities for physician requisition imaging operation

COORDINATOR: BLOODLESS MEDICINE AND SURGERY

HARTFORD HOSPITAL
01.2011 - 01.2012
  • Educated patients during rounds and hospital staff relating to current transfusion alternatives
  • Assists patients with the completion of Bloodless Medicine and Surgery Advance Directive
  • Coordinated with CBMS staff to provide 24/7 coverage/support for all inquiries regarding Medicine and Surgery
  • Communicated issues for patient care with providers, advocate for patient’s rights and assists discharge planning

ADMINISTRATIVE SUPERVISOR: DEPARTMENT OF SURGERY

MONTEFIORE MEDICAL CENTER
01.2007 - 01.2010
  • Directly coordinated all activities of front desk operations
  • Managed and approved payroll for staff of 7 professionals
  • Supervised all aspects of the physician’s master schedule
  • Coordinated the physician’s daily schedule for proper patient care and flow
  • Coordinated front desk work schedule with clinic and secretarial staff for patient flow
  • Trained new managers on all cash collection and physicians billing procedures
  • Received the departments Awards for Customer Service Excellence – 2008, 2009

Education

Associate Degree - Business Administration – Accounting

College of Westchester
White Plains, NY

Bachelor of Science - Business, Business Administration – Accounting

Western Governors University
06.2026

Skills

  • Teamwork and Collaboration
  • Willing to Learn
  • Product Packaging
  • Team Leadership
  • Fulfillment Processing
  • Order Picking
  • Excellent Communication
  • Customer Service

Certification

  • Microsoft Word
  • Excel
  • Access
  • PowerPoint
  • Outlook
  • US Bank GroupWise
  • Care Cast System
  • Epic
  • IDX Professional System
  • Ultra Triple G system
  • SMS
  • SCM
  • SIS
  • EnterpriseRX
  • Mckesson

Affiliations

  • American Accounting Associations

Work Preference

Work Type

Part Time

Work Location

RemoteHybrid

Important To Me

Flexible work hoursWork from home optionWork-life balanceStock Options / Equity / Profit SharingCareer advancement

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Fulfillment Associate

Amazon
06.2021 - Current

ADMINISTRATIVE SUPPORT: PATIENT SERVICE REPRESENTATIVE

HARTFORD HOSPITAL REHABILTATION NETWORK
01.2016 - 01.2021

COORDINATOR: BLOODLESS MEDICINE AND SURGERY

HARTFORD HOSPITAL
01.2011 - 01.2012

LABORATORY ASSISTANT: SPECIMEN PROCESSING

HARTFORD HEALTHCARE LABORATORIES
01.2010 - 01.2016

ADMINISTRATIVE SUPERVISOR: DEPARTMENT OF SURGERY

MONTEFIORE MEDICAL CENTER
01.2007 - 01.2010

Associate Degree - Business Administration – Accounting

College of Westchester

Bachelor of Science - Business, Business Administration – Accounting

Western Governors University
DERRICK X BESSON