Derrick Zahand

• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers. To Maintain efficient delivery and pickup of packages.
• Maintained upbeat, positive attitude in a busy, customer-focused environment.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Built professional relationships with coworkers, customers and business partners to establish trust and credibility.
• Take between 60 to 120 Deliveries a day while operating vehicle safely in highly congested areas with no traffic violations.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Conducted guided tours and informed guests about programs offered.
• Attended to needs of visitors and callers by aiding and providing customer service in fast-paced environment.
• Implemented marketing and promotional initiatives to increase occupancy.

• Carefully inspected marine vehicles for invasive species.
• Educated the public on the surrounding area and about the invasive species program.
• Created relationship with boaters in order to promote Colorado parks & wildlife in a positive image.

Supervisor (2016)

• Trained and mentored new employees.
• Managed weekly schedule for team.
• Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
• Ensured high quality equipment was well maintained.
• Promoted a positive and open work environment for staff.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Completed cashier and point of sale operations effectively.
• Took reservations over phone, in person, and via computer for guests for 1000+ club members.
• Provided excellent customer service to maintain strong relationship with members and staff in a team oriented environment.