Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derricka Chambers

Houston,TX

Summary

Detail-oriented Customer Service/Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am a team player with strong organizational skills, and the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Account Specialist

Walters Kluwer
03.2022 - Current
  • Reconcile customer accounts and identify discrepancies for further investigation.
  • Maintaining strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Deliver accurate billing and timely payments across high-volume client accounts.
  • Achieve high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Enhance client satisfaction by promptly resolving account issues and providing exceptional customer service.

Dental Assistant

Smile Generation-Oak Forest
03.2021 - 03.2022
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared patient X-rays and images for review by dentist.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.

Customer Service Representative

CarMax
02.2018 - 03.2021
  • Cross-trained and provided backup support for organizational leadership.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Certification - Certified Dental Assistant

Remington College
Houston, TX
2020

High School Diploma -

Klein Collins High School
Spring, TX
2011

Skills

  • Account updating
  • Microsoft Office proficiency
  • Account Administration

Timeline

Account Specialist

Walters Kluwer
03.2022 - Current

Dental Assistant

Smile Generation-Oak Forest
03.2021 - 03.2022

Customer Service Representative

CarMax
02.2018 - 03.2021

Certification - Certified Dental Assistant

Remington College

High School Diploma -

Klein Collins High School

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Derricka Chambers