- Cooking
Derricka Chaney
Sun Prairie,WI
Summary
Dedicated health care aide with a strong focus on patient care, relationship building, and collaboration. Committed to providing compassionate support while enhancing team effectiveness.
Overview
10
10
years of professional experience
Work History
Health Care Aide
Ilife
Sun Prairie, WI
02.2020 - Current
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted with medication management and health monitoring, adhering to established protocols for safety.
- Collaborated with healthcare professionals to develop individualized care plans tailored to client needs.
- Trained new staff on best practices in patient care and safety procedures, enhancing team effectiveness.
Customer Service Representative
Goodwill Industries of Southeastern Wisconsin Inc.
Madison, WI
02.2016 - 03.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in training new team members on customer service protocols and company policies.
- Utilized CRM software to track customer interactions and enhance service delivery.
- Conducted regular follow-ups with customers to ensure satisfaction and retention.
Education
Associate of Science - Computer And Information Sciences
Kennedy King College
Chicago, IL08-1997
Skills
- Compassionate
- Reliable team player
- Patient care
- Patient relationship building
Interests
Timeline
Health Care Aide
Ilife
02.2020 - Current
Customer Service Representative
Goodwill Industries of Southeastern Wisconsin Inc.
02.2016 - 03.2020
Associate of Science - Computer And Information Sciences
Kennedy King College