Derrick D. Marshall
Oklahoma City,OK
Summary
Experienced sales leader with a performance-oriented mindset, leveraging over 20 years of experience to drive profitability through strategic and analytical approaches. Proven tactician in team building and conceptual selling, excelling at identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
13
13
years of professional experience
Work History
Senior Sales Manager
Global Payments
01.2022 - Current
- Developing high-performing sales teams through targeted recruitment, comprehensive training, and development.
- Identifying potential clients, developing sales strategies, while managing sales cycles and closing deals focused on high-value accounts.
- Cultivating a culture of accountability by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Leading complex sales negotiations, with potential clients, that include pricing, contract terms, and service level agreements.
- Training and developing on new sales tools, and technologies, to modernize operations, improve efficiency, and enhance overall team performance.
- Driving profitability by reallocating resources and focusing on high-potential opportunities, resulting in increased company revenue.
- Collaborating cross-functionally with organizational teams to develop targeted campaigns, driving significant increase in qualified leads and overall sales performances.
- Mentoring junior sales professionals, in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Overseeing customer relations concerns, enabling quick resolutions, while ensuring client satisfaction.
- Conducting ongoing one-on-ones to identify gaps and develop sales strategy.
- Establishing KPI's that align with company goals, to positively impact regional teams and individual performances through teamwork.
- Exceeding sales quotas and increasing profitability through effective sales strategies and business planning.
- Managing revenue models, process flows, operation support, and customer engagement strategies.
Business Relationship Manager
Heartland Payments Subsidiary of Global Payments
10.2019 - 01.2022
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Worked with Heartland Retail and Ecommerce departments to facilitate communication and deliver personalized solutions to customers.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Quoted prices, credit terms and other bid specifications.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Retention Specialist
Cox Communications
09.2014 - 10.2019
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
Senior Business Consultant
Dell EMC
07.2012 - 07.2014
- Analyzed and interpreted data to determine any problems or areas that need improvement.
- Conducted assessments and counseled clients regarding controls, risks, process issues and productivity inefficiencies.
- Devised and deployed strategic positioning, brand strategies.
- Formulated recommendations and effective solutions to improve Companies overall profitability and success.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Devised processes to boost long-term business success and increase profit levels.
- Worked directly with a specialized account team to assist customers in simplifying their IT infrastructure and enterprise level hardware and high end management and deployment options.
- Effective Pipeline Management with consistent increases to existing book of business.
Education
Bachelor of Science - Business Administration
Southern Nazarene University
12-2025
Skills
- Rapport and relationship building
- Sales presentations
- Negotiation expertise
- Pipeline management
- Competitor analysis
- Business growth and retention
- Profitability optimization
- Brand-building strategies
- Contract negotiations
- Sales coaching
- B to B sales
- Strategic planning
- Training and development
- Performance coaching
Accomplishments
- Top FI Sales Division producing multiple diamond award winners. 1.2 Million in net new revenue
- Double Black Diamond Senior Sales Manager 200% above goal
- 3 time Champions Club Recipient 216.67% over target
Timeline
Senior Sales Manager
Global Payments
01.2022 - Current
Business Relationship Manager
Heartland Payments Subsidiary of Global Payments
10.2019 - 01.2022
Sales Retention Specialist
Cox Communications
09.2014 - 10.2019
Senior Business Consultant
Dell EMC
07.2012 - 07.2014
Bachelor of Science - Business Administration
Southern Nazarene University
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