Derrick Nobles

Collection Team Leader

Seattle Public Utilities

Seattle, WA

02.2013 - 05.2025

Streamlined daily operations by managing staff assignments and workflow efficiency.
Ensured timely resolution of customer account issues through effective leadership of collection team.
Developed training programs to improve team skills and operational knowledge.

Lead Installer

Emerald City Energy

Tukwila, Washington

01.2025 - 02.2025

Installed energy-efficient systems in residential and commercial properties, enhancing sustainability.
Trained junior installers on best practices and safety protocols to ensure compliance.
Coordinated with project managers to guarantee timely completion of installations.

Direct Care Supervisor

Houston and Nobles Adult Residential Care Faciltiy

Penn Valley, California

03.2000 - 02.2010

Supervised daily operations of residential care facility for adults.
Coordinated staff schedules to ensure adequate coverage and support.
Monitored resident activities to promote safety and well-being.
Trained new staff on care protocols and facility procedures.
Conducted regular assessments of resident needs and preferences.
Maintained accurate records of resident care and incidents.
Facilitated communication between residents, families, and healthcare providers.
Implemented training programs to enhance staff development and performance.
Developed strategies for improving customer service levels within the organization.
Initiated investigations into allegations of abuse or neglect.
Conducted regular safety inspections of the facility.
Facilitated team building activities among direct care staff members.
Implemented behavior management techniques as needed for residents.
Assisted with the development of departmental budgets and goals.
Developed and implemented individual care plans for residents.
Scheduled medical appointments for residents as needed.
Transported and accompanied residents to and from medical appointments, shopping trips, recreational activities and scheduled activities.
Collaborated with families and outside agencies regarding resident needs.
Participated in on-call rotation to provide support after hours.
Monitored staff's performance to ensure that quality standards were met.
Worked closely with other departments within the facility to coordinate services.
Coordinated interdisciplinary team meetings to discuss resident progress.
Provided orientation, training and supervision of direct care staff.
Ensured compliance with state regulations and facility policies.
Maintained accurate documentation of all services provided to residents.
Responded to emergency situations quickly and appropriately.
Evaluated job performance of direct care staff through observation, coaching, feedback, and formal reviews.
Performed medication administration duties as required by policy.
Resolved conflicts between staff members or between staff and residents when necessary.
Communicated with patients with compassion while keeping medical information private.
Explained policies, procedures and services to patients.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Maintained records management system to process personnel information and produce reports.
Maintained communication and transparency with governing boards, department heads and medical staff.
Directed, supervised and evaluated medical, clerical or maintenance personnel.
Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Maintained awareness of government regulations, health insurance changes and financing options.
Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.

Summary

Overview

Work History

Collection Team Leader

Lead Installer

Direct Care Supervisor

Education

High School Diploma -

Skills

Accomplishments

Affiliations

Certification

Languages

References

Timeline

Lead Installer

Collection Team Leader

Direct Care Supervisor

High School Diploma -