Derrien Lewis-Evans

Work History

Button IT Up

10.2021 - Current

Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Communicated product information with confidence and educated consumers about company.

Faith Health Services Of Ga

03.2019 - Current

Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
Worked with different disciplines to provide cohesive care to patients.
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
Helped patients receive appropriate, high-quality care with reasonable results.
Updated patient charts using Digital One with data such as medications to keep records current and support accurate treatments.
Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Trained new case managers, raising team's overall competency and service delivery standards.
Managed caseloads of up to 100 members while providing excellent service and maintaining client health.

Brunswick Zone XL

01.2018 - 03.2019

Coached team members in techniques necessary to complete job tasks.
Assigned daily tasks to employees and monitored activity and task completion.
Ensured safe working environment by following all safety procedures, policies and regulations.
Alerted customers to upcoming sales events and promotions.
Answered customer questions regarding merchandise and pricing.
Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Analyzed equipment breakdowns using various troubleshooting methods.

Bowlero Lanes

04.2016 - 12.2018

Utilized exceptional communication to connect with customers, assess needs and present solutions.
Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
Managed customer relations and customer service through daily communication and interaction.
Responded resourcefully to customer requests and concerns.
Promoted to Head Front Desk associate after 4 months.

Wendy's Co

06.2014 - 05.2016

Alerted customers to upcoming sales events and promotions.
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Stocked and replenished merchandise according to store merchandising layouts.
Assisted customers with selecting and customizing available items based on individual requirements.
Cleaned and organized store, including checkout desk and displays.
Took all orders through inside or drive thru window
Received 4 raises in 2 years