Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Derrik Hoff

Monroe,LA

Summary

Dynamic and dependable professional with extensive experience in customer service and time management at Target. Proven ability to resolve conflicts and enhance customer loyalty through active listening and empathy. Skilled in operating TMS equipment, ensuring patient safety and compliance, while maintaining a strong focus on organizational excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food and Beverage Expert

Target
07.2024 - 09.2025
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Representative

Planet Fitness
02.2024 - 06.2024
  • Provided product information and recommendations to assist customers in decision-making.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

TMS Technician

Hawaii Depression Clinic
01.2024 - 06.2024
  • Operated Transcranial Magnetic Stimulation (TMS) equipment to deliver effective therapy sessions.
  • Monitored patient responses during treatment, ensuring safety and comfort throughout procedures.
  • Educated patients on TMS procedures and expected outcomes, enhancing their understanding and compliance.
  • Ensured compliance with all regulatory requirements related to TMS therapy, including HIPAA regulations, licensing standards, and safety guidelines.

Sales Associate

Ace Hardware
07.2023 - 10.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions accurately using point-of-sale (POS) systems.
  • Handled inventory management tasks, including restocking shelves and conducting stock checks.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Chisago Lakes High School
Lindstrom, MN

Skills

  • Customer service
  • Time management
  • Dependable and responsible
  • Organizational skills
  • Attention to detail
  • Problem resolution

Certification

Forklift Certified- February 2023

Class D Drivers License


Languages

English
Native or Bilingual

Timeline

Food and Beverage Expert

Target
07.2024 - 09.2025

Customer Service Representative

Planet Fitness
02.2024 - 06.2024

TMS Technician

Hawaii Depression Clinic
01.2024 - 06.2024

Sales Associate

Ace Hardware
07.2023 - 10.2023

High School Diploma -

Chisago Lakes High School

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