Derrik Rice
Fort Worth
Summary
Proven leader and efficient problem-solver, I excelled at Murphy USA Gas Station by enhancing customer satisfaction and team performance. Expert in operations management and possessing strong verbal communication skills, I consistently improved productivity and safety across diverse roles. My background includes mastering hydraulic fracturing and leading cross-functional teams to achieve strategic goals, demonstrating a significant impact on business growth and operational excellence.
Overview
6
6
years of professional experience
Work History
Oil Field Worker
CW Ford
06.2024 - 08.2024
- Conducted routine maintenance checks on engines, pumps, valves, hoses, winches for ensuring smooth operation of the rig.
- Managed heavy equipment operation safely to avoid accidents or damage to machinery during transport or on job sites.
- Promoted a safe working environment through consistent adherence to company safety policies and procedures.
- Demonstrated adaptability in various environments, including land rigs, offshore platforms, and remote locations with harsh weather conditions.
- Improved rig safety by conducting thorough inspections of equipment and reporting any issues immediately.
- Increased crew productivity through effective communication and collaboration with team members during daily operations.
- Contributed to optimal drilling performance by monitoring mud properties and making necessary adjustments as needed.
Manager
Murphy USA Gas Station
09.2021 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Assisted customers by answering questions and fulfilling requests.
Assistant Supervisor
Stealth
01.2019 - 05.2021
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Maintained safety records and accident reports for human resources.
- Set overall vision and provided team leadership.
Package Scanner
DHL Supply Chain
03.2018 - 01.2019
- Increased package scanning efficiency by utilizing advanced scanning equipment and software.
- Served as a reliable team member, consistently arriving to work on time, prepared, and ready to contribute to daily operations and overall team success.
- Adhered to strict quality control standards while performing daily tasks, resulting in fewer errors and increased customer satisfaction.
- Managed time effectively, balancing multiple tasks and maintaining high levels of productivity during periods of both low and high shipment volume.
- Enhanced package tracking accuracy through diligent scanning and data entry of shipment information.
- Conducted routine maintenance checks on scanning equipment to ensure optimal functionality and prevent potential malfunctions.
- Contributed to a positive work environment by fostering teamwork and collaboration among fellow package scanners.
- Troubleshot technical issues with scanner devices, resolving problems quickly to minimize disruptions to productivity levels.
Education
Bachelor of Science - Criminal Justice
Remington College
North Richland Hills, TX01.2022
Skills
- Hydraulic Fracturing Familiarity
- Remote Operated Vehicle Skills
- Oilfield Safety Protocols
- Rig Equipment Knowledge
- Time Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Operations Management
- Customer Service
- Microsoft Office 365
Timeline
Oil Field Worker
CW Ford
06.2024 - 08.2024
Manager
Murphy USA Gas Station
09.2021 - 06.2024
Assistant Supervisor
Stealth
01.2019 - 05.2021
Package Scanner
DHL Supply Chain
03.2018 - 01.2019
Bachelor of Science - Criminal Justice
Remington College
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