Derrik Rogers
Kansas City,MO
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Sales Associate
Santa Fe Distributing
08.2018 - 10.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Delivery Courier
Santa Fe Distributing
08.2018 - 01.2020
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Verified package information to check for accuracy and completeness.
- Utilized GPS navigation systems to navigate faster routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Followed safety procedures and regulations to protect packages and vehicles.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Escalated issues to supervisor for immediate remediation.
Shop Manager
N. W. Audio
12.2016 - 08.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Implemented store policies and procedures to remain compliant with corporate guidelines.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Lead Installer
N. W. Audio
12.2012 - 12.2016
- Assisted with system design and layout to optimize installations and continuous performance.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Laid out materials and system components to prepare for installation.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Fixed broken systems with 12 volt tools and educated customers on proper use to prevent future mishaps.
- Installed security cameras, access control systems and structured cabling systems in accordance with industry regulations.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Researched and implemented new technologies and equipment.
Lead Stereo Installer
Car Toyz
04.2009 - 12.2012
- Operated tools, equipment, and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Calculated materials and time needed for each job.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Assisted with system design and layout to optimize installations and continuous performance.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Fixed broken systems with 12 volt tools and educated customers on proper use to prevent future mishaps.
- Installed security cameras, access control systems and structured cabling systems in accordance with industry regulations.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Researched and implemented new technologies and equipment.
- Spread out articles or materials and examined for holes, tears and other defects.
Education
Mobile Electronics Certified Professional - 12 Volt Electronics
Installer Institute
Daytona Beach, FL05.2001
Skills
- Promotional Support
- Client Account Management
- Product Sales
- Customer Needs Assessment
- Upselling
- Business Development
- Sales Development
- Strategic Planning
- Meeting Deadlines
- Outgoing Personality
- Adapt to Diverse Groups
- Multi-Tasking Strength
- Display Setup
- Sales Goals Attainment
- Product Knowledge
- Professional Demeanor
- Problem-Solving
- Merchandising Knowledge
- Merchandise Display
- Expert in 12 volt electronics
- Expert in Online and Forum Discussions
- Problem-Solving Skills
- Exceptional Customer Service
- Complex Problem-Solving
- Flexible Schedule
- Verbal/Written Communication
- Sales Training
- Excellent People Skills
- Conflict Resolution
- Guest Relations
Timeline
Sales Associate
Santa Fe Distributing
08.2018 - 10.2023
Delivery Courier
Santa Fe Distributing
08.2018 - 01.2020
Shop Manager
N. W. Audio
12.2016 - 08.2018
Lead Installer
N. W. Audio
12.2012 - 12.2016
Lead Stereo Installer
Car Toyz
04.2009 - 12.2012
Mobile Electronics Certified Professional - 12 Volt Electronics
Installer Institute