Derrik Yamamoto
Summary
An accomplished and adept operations professional with extensive expertise in leading and optimizing operational functions, team management, and process optimization. Proven success in team leadership, process enhancement, compliance management, and quality control, underscored by a sharp focus on operational excellence. am pursuing a challenging Manager role to leverage my skills in leading, developing high-performing teams, driving operational efficiencies, and ensuring compliance with industry standards.
Overview
15
15
years of professional experience
Work History
Field Support / Operations Coordinator II (L3)
Cruise
08.2022 - Current
- Commanded end-to-end safe and efficient execution in collaboration with operations and fleet management, ensuring compliance with regulatory expectations.
- Spearheaded communication, execution, and documentation of procedures for on-road vehicle recovery and retrieval operations
- Manage and lead a team of on-road Field Support Representatives, being the forefront person for vehicle response
- Cross-trained Operations Coordinators to diversify skill sets for enhanced efficiency
- Streamlined new methods, practices, and systems to reduce turnaround time. during retrieval events
Operations Support Specialist II (L2)
Cruise
12.2021 - 08.2022
- Orchestrated shift summaries and handoffs, ensuring transparent communication between shifts
- Addressed incidents and conducted drills/tests, preparing AVs for various scenarios for R&D
- Analyzed and evaluated operational issues and determined effective solution's to heighten efficiency and productivity,
Operations Lead / Site Audit Supervisor (L1)
Aerotek/Cruise
01.2021 - 12.2021
- Conducted software maintenance and troubleshooting of AVs and Driver Awareness Systems
- Acted as a liaison, ensuring effective communication with the fleet and addressing inquiries
- Facilitated fleet reorganization to meet charge requirements, preventing SLAs, and managed AV/operator assignments.
Quality and Training Lead / Site Audit Supervisor (L1)
Aerotek/Cruise
11.2018 - 01.2021
- Managed monthly audits to ensure adherence to protocols set by operations
- Provided targeted training to improve team performance, achieving commendable success in OJT promotion and training
- Maintaining safety protocols during workforce scaling.
- Monitored and maintained the safe operation protocols for AV systems, providing guidance to new hires
- Main focused was on skill development and process understanding.
Product Manager
Color 3 Labs
01.2009 - 01.2013
- Oversaw large print production and distribution operations to domestic and international vendors
- Managed operations comprehensively, optimizing efficiency and ensuring customer satisfaction.
Skills
- Operations Management
- Fleet Management
- Team Training and Development
- Safety Overwatch
- Process Implementation
- Strong Communication Skills
- Computer Proficiency
- Project Lifecycles
- Logistics Coordination
Websites
Accomplishments
-I
- Promoted 6 times in 5 years
- Scaled Driverless Commercial Operations from 20 to 300+ deployed Autonomous Vehicles. Through logistic analysis, developing multifaceted materials and one on one coaching discussions with the team I was able to decreased recovery and, travel times while setting expectations.
-FS/OC II
- Collaborated with Quality Training Department and Technical Writing team in the development of lessons that are now used across all markets.
- Validated and participated in First Responder Demo's to SFPD and, SFFD.
FS/OC-
- Received the company Safety Award
-OPS.SP
- Improved on the road engagement KPI by 25% fleet wide
-OPS. L
- Validated and scaled multiple facilities
Training. L
- Attained the highest promotion success rate for OJT's and efficiently in operations
Timeline
Field Support / Operations Coordinator II (L3)
Cruise
08.2022 - Current
Operations Support Specialist II (L2)
Cruise
12.2021 - 08.2022
Operations Lead / Site Audit Supervisor (L1)
Aerotek/Cruise
01.2021 - 12.2021
Quality and Training Lead / Site Audit Supervisor (L1)
Aerotek/Cruise
11.2018 - 01.2021
Product Manager
Color 3 Labs
01.2009 - 01.2013