Derrika Taylor
Tampa,FL
Summary
Successful Customer with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Care Expert
Tmoblie
Tampa, FL
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
Debt Collector
Chase Bank
05.2023 - 12.2023
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
Online Grocery Associate
Walmart
03.2015 - 06.2022
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Supported inventory management efforts by monitoring stock levels and updating product information on the online platform.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Customer Care Representative
Suncoast Credit Union
07.2021 - 10.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
Education
High School Diploma -
Middleton High School
Tampa, FL06.2013
Skills
- Problem Solving
- Effective Communication
- Active Listening
- Computer Literacy
- Cross-selling
- Customer Service Orientation
- Multitasking
- Adaptability
Timeline
Debt Collector
Chase Bank
05.2023 - 12.2023
Customer Care Expert
Tmoblie
11.2022 - Current
Customer Care Representative
Suncoast Credit Union
07.2021 - 10.2021
Online Grocery Associate
Walmart
03.2015 - 06.2022
High School Diploma -
Middleton High School