Derrin Foster
Hubert,NC
Summary
Diplomatic in resolving internal and customer issues to maximize satisfaction. Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Account Manager
Allied Universal Security Services
10.2024 - 01.2025
- Oversaw all security operations for Mercedes-Benz United States - International.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Ensured regulatory compliance by staying current on laws affecting facility operations, avoiding penalties or fines.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Stayed abreast of emerging trends in the field through professional development activities such as attending conferences or participating in industry forums.
Account Manger & Firearms Custodian
Allied Universal Security Services
02.2023 - 09.2024
- Managed a government contract overseeing all security operations for multiple military installations under the Department of Military across Virginia.
- Managed the distribution of firearms and equipment to Officers and Supervisors for the branch.
- Managed and coached Site Supervisors to successfully execute all contracted deliverables, and ensure all compliance requirements are achieved and maintained.
- Actively recruited and evaluated all site personnel to ensure that our clients have the best staff possible to fulfill the required duties.
- Championed, and successfully negotiated emergency rate increases for sites in order to provide competitive pay rates for the market and increase applicant flow.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Conducted regular meetings with Site Supervisors to provide training and to "coach to the numbers" of AUS metrics such as: NBOT, hiring targets, employees not working, Academy Compliance."
- Proactively sourced devices and rolled out the Mercury program, when it had not be utilized prior.
- Regularly assisted DOO with additional duties such as: correcting invoices and issuing credit memos for other accounts, contacting clients to solicit payment, conducting client AR meetings, assisting Account Managers with expense reporting procedures, facilitating site coverage for other contracts.
Regional Project Manager
Allied Universal Security Services
11.2020 - 02.2023
- Oversaw Project Managers on a government account for 18 client sites across Virginia.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Composed, negotiated, and executed task orders, verifying quality of deliverables and conformance to specifications before submitting to clients.
- Provided operational support for AUS leaders on other contracts, by providing instruction in various AUS applications.
- Fostered collaborative relationships with other AUS leaders by aiding in their facilitation of site coverage.
Director of Security
Allied Universal Security Services
05.2020 - 11.2020
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Developed improved training methods with focus on public safety and officer awareness.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Optimized planning and allocation of resources by organizing security and administrative programs, business management operations and inventory control.
Security Supervisor
Allied Universal
12.2019 - 05.2020
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Conducted multiple security audits per month to identify potential problems related to physical security, staff safety and asset protection.
- Screened vendors and contractors before granting access to restricted areas within the brewery.
- Led team of 11 guards in monitoring high volume of brewery tuck traffic during peak hours and days.
- Recorded incident reports with detailed accounts of occurrences.
- Supervised grounds, employee entrances and exits and security officers on duty.
Production Planner / Scheduler/ CPC Programmer
Linx Industries
07.2016 - 02.2019
- Realigned production schedules to factor in changing conditions such as materials shortages and changing designs.
- Created processes for new production by analyzing workflow, planning and scheduling customer orders based on material availability and production capacity.
- Worked directly with production personnel to resolve production scheduling issues and conflicts control levels to meet shipment demands.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Developed, released and monitored daily schedules to ensure schedule adherence and on-time completion of finished products.
- Reviewed inventories, tracked production statuses and ordered backlogs to manage availability of resources and materials.
- Planned and established production schedules for diversified manufacturing operations and optimum control levels to meet shipment demands.
Area Manager
Verizon Wireless
04.2012 - 01.2016
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Oversaw 50 subordinates to ensure efficiency.
- Transformed under-performing teams into productive, profitable teams.
- Drove revenues and team morale by developing and deploying sales contests.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Acquired 3 new stores within district in 6 months.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
Education
Advance Diploma -
Bethel High School
Hampton, VA2001
Skills
- Identifying, recruiting, and retaining top talent
- First Aid/CPR
- Multitasking
- Training
- Scheduling
- Team collaborations
- Compliance management
- Data collection and analysis
- Project management
- Report writing and documentation
- Planning and Coordination
- Exceptional organizational skills
- Interpersonal skills
- Advanced Microsoft applications skills
- Advanced proficiency in Allied Universal applications and tools such as: iCIMS, HireVue, Sterling, Courier, WinTeam, DOMO, Tangoe Portal, Verian, Pacific Uniforms, Edge, Report Center, etc
Certification
- DCJS Armed Security License: #99-173257
- DCJS Advanced Handgun Registration
- ASHI/HSI Certified CPR, AED, and Basic First Aid Instructor
- Stop the Bleed Instructor
- TWIC Registration
Timeline
Account Manager
Allied Universal Security Services
10.2024 - 01.2025
Account Manger & Firearms Custodian
Allied Universal Security Services
02.2023 - 09.2024
Regional Project Manager
Allied Universal Security Services
11.2020 - 02.2023
Director of Security
Allied Universal Security Services
05.2020 - 11.2020
Security Supervisor
Allied Universal
12.2019 - 05.2020
Production Planner / Scheduler/ CPC Programmer
Linx Industries
07.2016 - 02.2019
Area Manager
Verizon Wireless
04.2012 - 01.2016
Advance Diploma -
Bethel High School
Previous DCJS Certifications/ Licenses
Fugitive Recovery Agent: (2003-2006)
Private Investigator: (2003 - 2006)
Hobbies
I play lead guitar for the popular country artist, Celeste Kellogg. I also own and operate my own company that manages and books other talent.
Previous DCJS Certifications/ Licenses
Fugitive Recovery Agent: (2003-2006)
Private Investigator: (2003 - 2006)
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