Derriona Jordan
Kankakee,IL
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Kankakee Terrace. Expert in management and communication, significantly reducing wait times and improving operational efficiency. Skilled in telephone etiquette and adept at fostering a positive work environment, demonstrating a commitment to excellence and continuous improvement in reception operations.
Overview
9
9
years of professional experience
Work History
Receptionist
Bourbonnais Terrace
01.2022 - 01.2023
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist Manager
Kankakee Terrace
09.2013 - 01.2022
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Ensured compliance with company policies and procedures through regular audits of front desk operations.
- Continuously improved front desk operations by staying current on industry best practices.
- Developed employee performance evaluations that provided clear feedback on strengths and areas needing improvement.
- Improved team morale and productivity.
Education
Mount Zion High School
Jonesboro, GA05-2005
Skills
- Leadership
- Management
- Telephone skills
- Communication
Timeline
Receptionist
Bourbonnais Terrace
01.2022 - 01.2023
Receptionist Manager
Kankakee Terrace
09.2013 - 01.2022
Mount Zion High School
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