Derrisha Ross
Tulsa,OK
Summary
Dynamic Service Desk Team Lead at Home Depot with a proven track record in customer service and relationship building. Skilled in team management and problem-solving, I excel at fostering a collaborative environment while ensuring accurate cash handling. Committed to enhancing customer experiences and driving repeat business through effective communication and support.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Service Desk Team Lead
Homedepot
06.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Cato’s Fashions
08.2019 - 04.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Performed cash, card, and check transactions to complete customer purchases.
Daycare Assistant
Karen Johnson Childcare
08.2017 - 06.2019
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Improved children's language development with daily reading and storytelling sessions.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Education
High School Diploma -
McLain Jr. High School
Tulsa, OK05.2018
Skills
- Team management
- Coaching and mentoring
- Teamwork
- Customer service
- Problem-solving
- Excellent communication
- Organizational skills
- Relationship building
- Help desk support
- Friendly and patient
- Self motivation
Timeline
Service Desk Team Lead
Homedepot
06.2022 - Current
Sales Associate
Cato’s Fashions
08.2019 - 04.2021
Daycare Assistant
Karen Johnson Childcare
08.2017 - 06.2019
High School Diploma -
McLain Jr. High School
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