Summary
Overview
Work History
Education
Skills
Timeline
Generic
Derron Hobbs

Derron Hobbs

Houston,TX

Summary

Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 12 years of carrier experience on high-volume routes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Letter Carrier

USPS
12.2013 - Current
  • Reduced vehicle maintenance costs through diligent inspection of postal vehicles prior to use and reporting any issues immediately for repair.
  • Adhered to all postal regulations and guidelines, ensuring compliance with federal laws and maintaining the integrity of the mail system.
  • Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
  • Maintained safe driving practices while navigating various weather conditions and traffic situations on assigned routes.
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
  • Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
  • Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
  • Sorted and cased Number+ pieces of mail each day with high accuracy.
  • Increased productivity by streamlining processes for loading vehicles with sorted mail at the beginning of each shift.
  • Provided prompt mail delivery to businesses and residences on specified route.
  • Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
  • Supported seasonal initiatives such as holiday package deliveries by adjusting routes and schedules to accommodate increased volume during peak periods.
  • Ensured accurate mail distribution by diligently following established route plans and addressing any discrepancies as needed.
  • Managed vehicle upkeep for mail deliveries.
  • Facilitated smooth operations at local post offices by returning undelivered mail items promptly at the end of each route for further processing.
  • Navigated challenging delivery situations such as gated communities or restricted access areas effectively by employing problem-solving skills and communication abilities.
  • Minimized delivery errors by double-checking addresses on mail items before placing them in appropriate mailboxes or delivery slots.
  • Safeguarded postal property from theft or damage by securing vehicles properly when not in use and keeping a watchful eye on surroundings during deliveries.
  • Worked at front counter to assist with customers' mail-related needs such as setting up post office boxes and shipping packages.
  • Contributed to maintaining accurate records by submitting daily reports on route progress, incidents, or other notable occurrences during shifts.
  • Explained mail regulations, policies or procedures to postal customers.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Planned and cased mail in sequence of delivery for designated route.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Carried double shoulder bag weighing as much as Number pounds to deliver letters to businesses and apartment buildings.
  • Assisted with training new hires in proper mail handling procedures, safety protocols, and route navigation techniques for optimal performance.
  • Collaborated with supervisors to address customer inquiries or concerns, resolving issues promptly to maintain a high level of customer satisfaction.
  • Explained postal service policies, requirements and services to residents.

Life Benefits Specialist

Randstad
02.2013 - 11.2013
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
  • Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
  • Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
  • Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
  • Enhanced understanding of benefit offerings with effective communication materials and presentations.
  • Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
  • Assessed the effectiveness of current benefit programs through regular analysis of utilization data, identifying areas where improvements could be made or costs could be reduced without sacrificing quality offerings for employees.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Streamlined benefits administration processes for improved efficiency and reduced errors.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Software.
  • Collaborated with HR to develop and maintain up-to-date benefits manual.
  • Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
  • Developed comprehensive benefits packages to improve employee satisfaction and retention.
  • Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
  • Maintained thorough knowledge of industry trends and best practices within the realm of employee benefits, enabling informed decision-making and strategic planning efforts on behalf of the company.
  • Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
  • Built relationships with vendors to foster quality service delivery.
  • Created employee education programs to improve understanding of benefits packages and increase utilization.
  • Provided support during mergers or acquisitions by assisting in the integration of disparate benefits programs into a unified offering for all employees.
  • Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
  • Participated in annual benefit plan review meetings with senior leadership, providing data-driven insights and recommendations for future plan design adjustments.
  • Negotiated cost-effective contracts with insurance carriers, resulting in significant savings for the company.
  • Managed COBRA compliance, ensuring timely notifications and accurate administration for former employees.
  • Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
  • Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
  • Partnered with vendors to provide employee training on various topics such as retirement planning or health management strategies, empowering staff members to make informed decisions about their personal wellbeing.
  • Coordinated wellness programs that contributed to healthier work environments and increased productivity levels among staff members.
  • Developed tailored benefits packages for new hires, contributing to successful recruitment efforts.

Sales Associate

Macys’s
01.2009 - 06.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Dockworker

Macys Department Store
01.2009 - 06.2009
  • Improved warehouse efficiency by organizing and maintaining a clean dock area.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Collaborated with team members to complete tasks efficiently, improving overall productivity.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Ensured accurate order fulfillment by verifying contents against packing slips before shipment dispatching.
  • Streamlined loading and unloading processes for faster turnaround times on shipments.
  • Supported warehouse operations by performing routine maintenance tasks such as sweeping floors or keeping dock areas free from debris.
  • Coordinated closely with supervisors to address any issues or concerns promptly, enabling swift resolution of problems as they arose.
  • Expedited the shipping process with proper labeling and documentation of packages.
  • Reduced workplace accidents by implementing proper lifting techniques and adherence to safety guidelines.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Maintained excellent attendance records, contributing to the smooth operation of the dock facility.
  • Packed, sealed and affixed postage to prepare materials for shipping.
  • Optimized storage space utilization by strategically arranging pallets and containers within the dock area.

Education

Bachelor - Criminal Justice

Grabbing State University
403 Main St Grambling, LA 71245 United States
12.2012

Associate - Business

Kilgore College
Kilgore, TX
06.2010

Gateway Institution of Technology
5101 McRee Ave St. Louis, MO 63110 United States
05.2008

Skills

  • Ul>
  • Vehicle Maintenance
  • P>Mechanical Aptitude
  • P>Route Navigation
  • P>Logistics understandingly

Timeline

Letter Carrier

USPS
12.2013 - Current

Life Benefits Specialist

Randstad
02.2013 - 11.2013

Sales Associate

Macys’s
01.2009 - 06.2009

Dockworker

Macys Department Store
01.2009 - 06.2009

Bachelor - Criminal Justice

Grabbing State University

Associate - Business

Kilgore College

Gateway Institution of Technology

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Derron Hobbs