Derrontae Gonzalez
Bolingbrook,IL
Summary
Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
Overview
11
11
years of professional experience
Work History
Medicare Enrollment Specialist
Zing Health
Chicago, IL
01.2022 - 01.2024
- Developed and implemented procedures for ensuring accuracy in Medicare enrollment applications.
- Created and maintained a database to track enrollment status of applicants.
- Reviewed applications to verify accuracy and completeness of information provided.
- Provided detailed explanations of Medicare benefits, services, and coverage options to customers.
- Researched customer inquiries regarding eligibility for Medicare programs.
- Assisted customers with completing the application process for Medicare enrollment.
Medicaid Representative
Evolent Health
Chicago, IL
01.2020 - 10.2022
- Assisted clients with Medicaid applications and renewals, answering questions and providing guidance throughout the process.
- Conducted outreach to low-income individuals in order to inform them of their eligibility for Medicaid services.
- Researched and responded to inquiries from clients regarding Medicaid coverage and benefits.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated customer information in CRM database daily to document latest interactions and activity.
Housekeeping Room Attendant
Sheraton Grand Chicago
Chicago, IL
01.2017 - 01.2020
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Followed safety procedures when using chemical cleaners and power equipment.
- Inspected all assigned rooms upon completion of cleaning duties.
Field Interviewer
NORC at the University of Chicago
Chicago, IL
02.2015 - 03.2017
- Accurately recorded data from survey responses and entered into database.
- Assessed the accuracy of collected data to ensure quality control.
- Provided clear instructions to survey respondents regarding interview process.
- Ensured adherence to ethical guidelines for collecting sensitive information from respondents.
- Created detailed reports summarizing findings and results of field interviews.
Billing Specialist
Xerox
Bolingbrook, IL
08.2012 - 01.2015
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
Education
GED -
Chicago City College
Chicago, IL09-2017
Skills
- Insurance Knowledge
- Organization
- Negotiation
- Documentation
- Strong Presentation Skills
- Eligibility Determination
- Cold Calling Expertise
- Excellent Communication
- Attention to Detail
- Adaptability and Flexibility
- Payment Collection
- Application Review
- Recordkeeping and Data Input
- Relationship Building
- Problem-Solving Abilities
- Team Building
- Active Listening
- Applicant Support and Service
- Professional Demeanor
- Telephone Etiquette
- Application Support
- Multitasking
- Decision-Making
- Time Management
References
References available upon request.
Timeline
Medicare Enrollment Specialist
Zing Health
01.2022 - 01.2024
Medicaid Representative
Evolent Health
01.2020 - 10.2022
Housekeeping Room Attendant
Sheraton Grand Chicago
01.2017 - 01.2020
Field Interviewer
NORC at the University of Chicago
02.2015 - 03.2017
Billing Specialist
Xerox
08.2012 - 01.2015
GED -
Chicago City College
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