Derry Englund
Sacramento,CA
Summary
Dedicated and results-driven Operations Manager with 33+ years of industry experience seeking the Senior Manager position. Aims to apply broad team leadership, advanced root-cause analysis skills, and an adaptable, forward-thinking approach to enhance station performance, drive strategic growth, and sustain operational integrity.
Overview
33
33
years of professional experience
Work History
Operations Manager
FedEx
Sacramento, CA/Lancaster, CA/Bakersfield, CA
03.2006 - Current
- Directed daily operations to improve on-road and in-station productivity metrics for high-volume workflow.
- Filled in as acting manager during upper leadership absences, kept operations running smoothly, and guided team efforts toward targets.
- Led and coached 30-person team, supported morale, collected feedback, and resolved workplace concerns to support positive work environment.
- Completed regular FAO, CSM, and safety audits to maintain compliance with regulatory and corporate requirements.
- Managed employee development, tracked required training, and kept all operational certifications current and on time.
- Met with customers on site often to strengthen relationships, address complex service issues, and support stronger customer satisfaction.
Courier
FedEx Express, CCRA
05.1993 - 03.2006
- Pick-up and delivery of time sensitive packages, Loop Leader, worked with OSS in restructuring routes, training new employees, ensuring my team was productive and efficient.
Education
High School Diploma -
Clayton Valley High
Concord, CA06-1990
Skills
- Serve as Acting Senior Manager, directing station operations, leading high-level service calls, and managing four concurrent locations (UKIA, WJFA, IYKA, BIHA)
- Lead and mentor a diverse, multicultural workforce including Couriers, Service Agents, Handlers, RT Drivers, and Ramp Agents while driving cross-location collaboration and teamwork
- Manage full-cycle talent acquisition from requisition through onboarding, performance evaluations, employee training, and conflict resolution
- Partner with peers and senior leadership on special project teams to design, develop, and present strategic initiatives using Microsoft Office (Excel, PowerPoint, Word, OneNote) and Teams
Operational Efficiency & Process Improvement
- CSS Mastery-FRO
- Apply Quality Driven Management (QDM) principles, data analysis, and FedEx reporting systems to optimize routes, maximize productivity, and increase operational efficiency across AM and PM sort operations
- Utilize Service, WDL, and VIPER root-cause analysis tools to identify operational bottlenecks, prevent service failures, and sustain priority metrics
- Serve as Subject Matter Expert (SME) for Additional Hours management and Feeder Administrator processes (Feeder Certified)
- Strengthen customer relationship management by resolving complex service issues and maintaining high reliability standards
Regulatory Compliance & Safety Program Management
- Direct safety program management, conducting safety audits and leading root-cause investigations for workplace accidents and injuries
- Maintain rigorous oversight of station compliance, successfully executing daily, weekly, and monthly audits alongside FCSA and FAO standards
- Serve as primary regulatory compliance liaison with government and state agencies, including the TSA, FAA, CHP, and Environmental safety boards
Timeline
Operations Manager
FedEx
03.2006 - Current
Courier
FedEx Express, CCRA
05.1993 - 03.2006
High School Diploma -
Clayton Valley High