Derryon Esprit
Lake Charles,LA
Summary
Motivated Front Office Manager with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
14
14
years of professional experience
Work History
Front Office Manager
L'Auberge Casino Resort Lake Charles
Lake Charles, Louisiana
04.2021 - Current
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed customer complaints and rectified issues to complete satisfaction.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Welcomed large volume of guests and improved overall customer service.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Facilitated successful front desk operations for high-volume hotel.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Inspected each vehicle for damage, dents or marks before taking possession, recorded findings on claim ticket and meticulously cared for vehicle to protect from damage.
Assistant Front Desk Manager
L'Auberge Casino Resort Lake Charles
Lake Charles, Louisiana
07.2019 - 04.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Facilitated successful front desk operations for high-volume hotel.
Event Specialist
L'Auberge Casino Resort Lake Charles
Lake Charles, Louisiana
06.2012 - 07.2019
- Coordinated vendors, timelines and budgets for events.
- Selected décor and event materials fitting clients' requests and vision.
- Supervised promotion and marketing teams.
- Partnered cross-functionally to define business goals, social and digital marketing strategies and KPIs in support of business objectives.
- Coordinated holiday giveaways each year.
- Followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.
- Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
Marketing Ambassador
L'Auberge Casino Resort Lake Charles
Lake Charles, Louisiana
12.2011 - 06.2012
- Aided senior leadership by executing comprehensive administrative and marketing support.
- Gathered and evaluated promotional data to improve future planning.
- Created and implemented rules, contracts and revenue-generating plans for each contest or sweepstakes.
- Coordinated inventory and merchandising displays for maximum appeal and affect.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
Barista
L'Auberge Casino Resort Lake Charles
Lake Charles, LA
03.2010 - 12.2011
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
Education
Bachelor of Science - Business Management
Louisiana State University At Shreveport
Shreveport, LA12-2025
High School Diploma -
Alfred M. Barbe High School
Lake Charles, LA05.2009
Skills
- Team building and supervision
- Hotel reservation systems
- Corporate branding
- Training and mentoring
- Staff development
- Listening skills
- Effective planning
- Marketing
- Administrative skills
Timeline
Front Office Manager
L'Auberge Casino Resort Lake Charles
04.2021 - Current
Assistant Front Desk Manager
L'Auberge Casino Resort Lake Charles
07.2019 - 04.2021
Event Specialist
L'Auberge Casino Resort Lake Charles
06.2012 - 07.2019
Marketing Ambassador
L'Auberge Casino Resort Lake Charles
12.2011 - 06.2012
Barista
L'Auberge Casino Resort Lake Charles
03.2010 - 12.2011
Bachelor of Science - Business Management
Louisiana State University At Shreveport
High School Diploma -
Alfred M. Barbe High School
Similar Profiles
Ashton RousseauAshton Rousseau
Pool Attendant at L'Auberge Casino Resort Lake CharlesPool Attendant at L'Auberge Casino Resort Lake Charles
Alissa BrownAlissa Brown
Security Officer at L'Auberge Casino Resort Lake CharlesSecurity Officer at L'Auberge Casino Resort Lake Charles
Anquannette Harried- RobinsonAnquannette Harried- Robinson
Count Clerk at L'Auberge Casino Resort Lake CharlesCount Clerk at L'Auberge Casino Resort Lake Charles