Derryon McKinley
Lafayette,LA
Summary
Newly certified student applying classroom knowledge to real-world work settings, with strong commitment to learning and team contribution. Effective communicator with collaborative approach and consistent work ethic. Quick learner with strong adaptability and customer service focus.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Support Specialist
Lowes Home Improvment
Crowley, Louisiana
03.2026 - Current
- Provided friendly assistance to customers in-store and over the phone.
- Resolved customer inquiries regarding product availability and services offered.
- Handled loading and unloading of shipments to ensure timely delivery and efficiency in operations. using forklifts and pallet jacks.
- Ensured safety procedures were followed when operating forklifts.
- Ensured cleanliness of work area to adhere to safety regulations and enhance operational efficiency. and safe work environment according to safety standards.
Security Officer
Allied Universal Security Services
Lafayette, Louisiana
04.2024 - 01.2026
- Monitored premises to ensure safety and security for all personnel.
- Responded promptly to alarms and emergencies, ensuring swift action.
- Protected restricted areas to maintain security and prevent unauthorized entry.
- Collaborated with local law enforcement during incidents and investigations.
- Protected restricted areas to maintain security and prevent unauthorized entry. to prevent unauthorized entry.
- Monitored patient behavior and reported changes to the healthcare team.
- Provided support during psychiatric evaluations by interacting with patients in order to obtain information about their medical history and current symptoms.
Merchandise Stocker
Academy Sports and Outdoors
Lafayette, Louisiana
02.2023 - 03.2024
- Stocked merchandise on shelves according to store layout and planograms.
- Maintained accurate inventory levels through regular cycle counts and audits.
- Organized backroom storage areas for efficient access and replenishment.
- Assisted customers with locating products and provided product information.
- Operated equipment such as pallet jacks and forklifts safely and efficiently.
Shift Leader
Whataburger
Ruston, Louisiana
01.2020 - 01.2023
- Supervised and led employees to maintain productivity and customer service levels.
- Handled customer complaints promptly to maintain a positive dining experience.
- Trained new employees on company standards and operational procedures.
- Maintained inventory levels and restocked supplies throughout shifts.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
High School Diploma -
Acadiana HIgh School
Lafayette, LA05-2019
EPA 608 Certification - HVAC/R
South Louisiana Community College
Lafayette, LA09-2026
Some College (No Degree) - Kinesiology
Louisiana Tech University
Ruston, LASkills
- Customer support
- Effective communication
- Conflict resolution
- Safety compliance
- Heavy lifting and willing to work in any conditions
- HVAC system maintenance and troubleshooting
- Schematic reading
Certification
- EPA 608 Universal Certification
Timeline
Customer Support Specialist
Lowes Home Improvment
03.2026 - Current
Security Officer
Allied Universal Security Services
04.2024 - 01.2026
Merchandise Stocker
Academy Sports and Outdoors
02.2023 - 03.2024
Shift Leader
Whataburger
01.2020 - 01.2023
High School Diploma -
Acadiana HIgh School
EPA 608 Certification - HVAC/R
South Louisiana Community College
Some College (No Degree) - Kinesiology
Louisiana Tech University