Dersy Olivera Cristobal
Woodbridge,NJ
Summary
Highly motivated and proactive supervisor skilled in management and administration of highly visible, concurrent projects. With years of customer service and professional experience, have developed an exceptional ability to lead and coordinate across multiple departments to plan, organize, and lead employees to exceed expectation of performance and delivery. In previous position recognized and award with the added role of training new employees. Exceptional at multi-tasking, while working well in a deadline-oriented atmosphere.
Overview
35
35
years of professional experience
Work History
Quality Control Finish Good Supervisor
Cosmax USA
05.2023 - Current
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Improved overall production efficiency by identifying and resolving quality control issues.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Initiated process improvements that led to reduced waste and increased production efficiency.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
- Streamlined the quality control process, resulting in faster turnaround times for product releases.
- Created and maintained several databases to track statistical data.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Inspected items and compared against standards to meet regulatory requirements.
- Developed and implemented procedures to meet product quality standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge of experience in the field.
Administrator Quality Control
Cosmax USA
08.2020 - 05.2023
- Support managers and employees through a variety of tasks that involve organization, preparing and communication to establish clear comprehension to prevent mistakes and failures before during, and after production
- Effectively coordinate the project "Internal NCR of QC & Production incidents" by assigning and tracking internal meetings with Quality Control inspectors and the whole team of production to review and analyze the root cause of the issue or discrepancy in two different languages (Spanish and English)
- Review and process pre-start-up paperwork
- Assist Production Department in the interpretation of quality standards
- Measure and record various data through sample collecting during production run.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Payroll Assistant Management
AMERICAN CONSULTANT INC.
06.2016 - 08.2020
- Entered bank information data and reconciliation
- Entered data for income tax process
- Interview clients and classify
- Processed payroll information and the payment of the company payroll taxes to the IRS and state
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained personnel records and updated internal databases to support document management.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Implemented new accounting software, leading to more efficient financial data management and reporting.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Improved project delivery times with implementation of streamlined communication strategy.
Assistant Manager
Tropicana Diner and Bakery
08.2012 - 07.2017
- Responsible for delegating responsibilities and overseeing work staff to ensure objectives were met and excellent service was regularly achieved
- Consistently and successfully used strong interpersonal skills to establish positive relationship with guests and employees
- Optimized profits with proactive control of employee workloads, vendor cost, and food waste
- Managed the schedule weekly of employees from the morning and night shifts
Customer Service
La Despensa
02.2009 - 01.2012
- Understood and created a good connection with the artwork of the artist, exhibits, and limited edition collections
- Balanced account by using inventory data and daily income
- Resolved problems or discrepancies concerning Customer accounts and balances
- Sold artwork and created a good relationship with buyers
- Performed projects as required by team leader
Quality Finish Good Supervisor
Cosmax USA
06.1989 - 06.1989
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Facilitated clear communication between production staff and management, fostering a culture of continuous improvement within the organization.
- Managed inventory levels efficiently by accurately tracking materials used daily while also forecasting future needs based upon historical data collected over several years'' worth of past performance records analyzed thoroughly each quarter.
- Conducted regular audits of manufacturing processes, identifying potential risks and recommending improvements to ensure compliance with industry standards.
- Spearheaded root cause analyses investigations when quality issues arose, mitigating long-term repercussions through effective problem-solving strategies.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions promptly.
- Adapted procedures to mitigate issues and improve deficiencies.
- Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Reviewed production processes and identified potential quality issues.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Education
Associate - Architecture
Union County College
Cranford, New Jersey12.2020
ESL -
Union County College
Elizabeth, New Jersey12.2013
Marketing -
UPC University
12.2009
Skills
- Bilingual – Fluent in Spanish and English
- Strong analytical and Problem-solving Abilities
- Exceptional communication and interpersonal skills
- Customer Service
- Flexible and Adaptable
- Time Management
- Attention to Detail
- Multitasking
- Computer Skills
Timeline
Quality Control Finish Good Supervisor
Cosmax USA
05.2023 - Current
Administrator Quality Control
Cosmax USA
08.2020 - 05.2023
Payroll Assistant Management
AMERICAN CONSULTANT INC.
06.2016 - 08.2020
Assistant Manager
Tropicana Diner and Bakery
08.2012 - 07.2017
Customer Service
La Despensa
02.2009 - 01.2012
Quality Finish Good Supervisor
Cosmax USA
06.1989 - 06.1989
ESL -
Union County College
Marketing -
UPC University
Associate - Architecture
Union County College
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