Dervan Brown
Brooklyn,NY
Summary
Operations and administrative professional with expertise in process optimization and customer service enhancement within public housing and Section 8 programs. Proven track record in managing tenant relations, streamlining application processing, and ensuring compliance, leading to improved operational efficiency and resident satisfaction.
Overview
24
24
years of professional experience
Work History
Housing Assistant
New York City Housing Authority
Brooklyn, USA
11.2024 - Current
- Supported NYCHA residents with housing applications, recertifications, and lease compliance.
- Reviewed tenant records for lease changes, income updates, and household information.
- Entered case notes into NYCHA systems and maintained accurate resident files.
- Coordinated with NYCHA staff on work orders, transfers, and tenancy updates.
- Prepared tenancy agreements for renewal or termination under program guidelines.
- Prepared eviction notices for residents with lease violations.
Community Outreach Coordinator
ONE FAITH INC
Brooklyn, New York
08.2022 - Current
- Supported faith-based outreach events for community members and partner ministries.
- Assisted community programs by interpreting regulations and policies.
- Directed activities for professional staff, technical staff, and volunteers.
- Recruited, trained, and supervised organizational volunteers.
- Planned and managed community meetings, public forums, and outreach events.
- Facilitated community initiatives through local partnerships across various leadership roles.
- Represented the organization mission and vision at networking events.
Operations Manager
Stumpy's Spot LLC
Brooklyn, USA
01.2012 - 03.2024
- Supported daily operations and financial tasks for high-volume service business, including payroll, accounts payable/receivable, and tax compliance in QuickBooks.
- Managed staff schedules, work assignments, and shift coverage.
- Assisted day-to-day employee workflow to support productivity and maintain quality standards.
- Applied policies and standard operating procedures while assisting customer service and logistics functions.
- Built strong customer relationships through consistent service support.
Cable Technician
Cablevision
Brooklyn, New York
01.2009 - 10.2011
- Supported coaxial and fiber cabling installations for residential and commercial customer sites.
- Handled residential and commercial service changes, including connection, reconnection, disconnection, and changes.
- Provided installation, maintenance, and repair support for residential and commercial cable systems to improve reliability.
- Routed cable through walls, ceilings, and conduits in line with safety standards.
- Set up customer service equipment by installing, connecting, testing, and adjusting devices.
House Manager
Sertoma Center
Knoxville, USA
06.2005 - 11.2008
- Supported smooth group home operations and resident care routines each day.
- Managed staff schedules, coverage, and shift handoffs to support continuous care.
- Kept communication clear among families, guardians, and agency staff through liaison support.
- Maintained cleanliness, hygiene, and order throughout the house.
- Guided staff development through mentoring and training sessions, and strengthened resident interactions through role modeling and direction.
Accounting Manager
AT&T Communications
Knoxville, USA
07.2002 - 04.2004
- Supported technical client accounts and aligned support delivery with service level agreement requirements.
- Provided client training on product features, troubleshooting methods, and system usage.
- Delivered customer education on products, services, and core technical concepts.
- Maintained knowledge base content for technologies used by customers.
Education
Bachelor of Science - Theology
Liberty HALL BIBLE INSTITUTE
Brooklyn, NY07-2026
Bachelor of Science - Liberal Studies: Management & Computer Science
Knoxville College
Knoxville, TN03-2004
Skills
- Housing policy management
- Application processing
- Tenant relations and support
- Property management
- Client relationship management
- Budget oversight
- Operational efficiency
- Problem solving
- Interpersonal communication
- Rent collection
- Lease administration
- Multitasking
- Computer literacy
Timeline
Housing Assistant
New York City Housing Authority
11.2024 - Current
Community Outreach Coordinator
ONE FAITH INC
08.2022 - Current
Operations Manager
Stumpy's Spot LLC
01.2012 - 03.2024
Cable Technician
Cablevision
01.2009 - 10.2011
House Manager
Sertoma Center
06.2005 - 11.2008
Accounting Manager
AT&T Communications
07.2002 - 04.2004
Bachelor of Science - Theology
Liberty HALL BIBLE INSTITUTE
Bachelor of Science - Liberal Studies: Management & Computer Science
Knoxville College