Dervell Williams
Washington,DC
Summary
Accomplished Delivery Driver with a proven track record at FedEx, enhancing customer satisfaction and delivery efficiency through expert route management and GPS navigation. Skilled in cargo handling and maintaining strong client relationships, I've significantly boosted repeat business and operational productivity. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Delivery Driver
FedEx
06.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Delivery Driver
Amazon
08.2021 - 05.2023
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Delivered packages to customer doorsteps and business offices.
General Laborer
Fort Myer Construction
09.2017 - 04.2021
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Supported project managers by providing accurate information regarding task completion status, ensuring smooth workflow coordination between teams.
Education
High School Diploma -
Woodrow Wilson High School
Washington, DC06.2014
Skills
- GPS Navigation
- Cargo Handling
- Vehicle Maintenance
- Materials Transport
- Safe Driving
- Route Management
- Time Management
- Customer Service
Timeline
Delivery Driver
FedEx
06.2023 - Current
Delivery Driver
Amazon
08.2021 - 05.2023
General Laborer
Fort Myer Construction
09.2017 - 04.2021
High School Diploma -
Woodrow Wilson High School