Dervisa Cokic
Jacksonville,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
23
years of professional experience
Work History
Substitute Teacher
Duval Charter School
10.2017 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Legal Secretary
Cole, Scott and Kissane, P.A.
06.2007 - 07.2011
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Researched and identified legal precedents and statutes.
- Conducted research on legal cases and prepared summaries for attorneys.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Planned and organized internal and external events, meetings and conferences.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Assisted with preparation of trial materials and documents.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Developed and maintained positive relationships with clients and colleagues.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prepared and processed invoices for attorney billing.
- Completed data entry of legal documents into electronic filing systems.
- Created and printed legal documents for attorneys to review.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Enhanced accuracy of legal documents by conducting meticulous proofreading, reducing need for revisions.
- Improved client satisfaction by providing detailed case updates and maintaining open lines of communication.
- Managed complex legal document preparation to ensure compliance with court deadlines, contributing to firm's reputation for reliability.
- Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.
- Enhanced office efficiency by streamlining filing systems, making critical documents easily accessible for urgent legal matters.
- Conducted thorough legal research for case preparation, enabling attorneys to argue more effectively in court.
- Assisted with preparation of trial binders, ensuring lawyers had all necessary materials for court appearances.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Organized and maintained efficient electronic filing system for easy access to critical documents and data.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Scheduled all appointments, appearances and briefings.
- Developed and maintained filing and retrieval systems.
- Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks.
- Improved client satisfaction by providing timely and accurate legal document preparation.
Legal Assistant
Law Offices of Passman, Dougherty & Zirulnik, P.A.
01.2000 - 01.2006
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
Store Manager
American Dry Cleaners
04.1997 - 01.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Meeting and greeting customers at the retail counter.
- Helping customers with their orders, including looking up orders in the computer system, checking that all items are included, and informing customers of any issues.
- Creating work orders on the computer, tagging incoming inventory, and sorting and tagging garments.
- Hanging garments and assembling orders once cleaning is finished.
Education
High School Diploma -
Clifton High School
Clifton, NJ07.2000
Skills
- Relationship building and management
- Adaptable
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Court Filing
- Document Formatting
- Efficient multi-tasker
- Appointment Setting
Languages
Serbian-Bosnian-Croatian
Native or Bilingual
German
Limited Working
Timeline
Substitute Teacher
Duval Charter School
10.2017 - 03.2020
Legal Secretary
Cole, Scott and Kissane, P.A.
06.2007 - 07.2011
Legal Assistant
Law Offices of Passman, Dougherty & Zirulnik, P.A.
01.2000 - 01.2006
Store Manager
American Dry Cleaners
04.1997 - 01.2000
High School Diploma -
Clifton High School
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