Dervy Rojas
Hawthorne, ,,CA
Summary
Dynamic professional with extensive experience in guest relations and security. Proven ability to enhance guest experiences through exceptional service and safety awareness. Skilled in emergency response and fluent in multiple languages, fostering effective communication and collaboration in high-pressure environments. Committed to maintaining a secure and welcoming atmosphere.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Admissions Host
Universal Studios Hollywood
07.2022 - 08.2023
- Guided visitors through admissions process with clarity and professionalism.
- Assisted in managing guest inquiries and resolving concerns efficiently.
- Provided support in organizing admission materials and resources.
- Learned to operate admission software and systems effectively.
- Welcomed guests, providing exceptional customer service and accurate information about park attractions.
- Assisted in managing guest flow during peak times, ensuring efficient entry and reducing wait times.
- Monitored crowd dynamics, adapting strategies to enhance guest experience and safety protocols.
Residential Security Officer
Hialeyha Security
12.2018 - 12.2019
- Monitored premises to prevent unauthorized access and ensure safety of residents.
- Conducted routine patrols, identifying and reporting safety hazards promptly.
- Responded to security incidents, implementing emergency protocols effectively.
- Assisted in maintaining logs of daily activities and irregularities for thorough documentation.
- Provided excellent customer service, addressing resident inquiries and concerns professionally.
- Utilized surveillance systems to monitor activity and enhance overall security measures.
Event Security Guard
Topp Security
05.2015 - 10.2018
- Monitored event access points to ensure safety and compliance with security protocols.
- Conducted thorough bag checks and screening procedures for event attendees.
- Responded to incidents promptly, maintaining order and ensuring guest safety.
- Collaborated with event organizers to develop security plans tailored to specific events.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Implemented crowd control measures to facilitate smooth entry and exit processes for attendees.
- Utilized communication devices effectively to coordinate with team members during events.
Club Security Guard
Salient Security
11.2005 - 03.2015
- Monitored club premises to ensure safety and security for guests and staff.
- Conducted regular patrols to identify potential hazards and prevent incidents.
- Responded promptly to emergencies, coordinating with local law enforcement when necessary.
- Implemented access control measures, verifying identification for entry into restricted areas.
- Provided exceptional customer service while enforcing club policies and regulations effectively.
- Maintained a secure environment by enforcing strict adherence to club policies and regulations.
- Ejected unruly patrons from premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
Associate of Science - Recording
Los Angeles Film School
Los Angeles, CA05-2012
Hawthorne High School
Hawthorne, CA06-1999
Skills
- Fluency in multiple languages
- Team player mentality
- Guest service
- Safety awareness
- Verbal communication
- Guest relations
- Hospitality service expertise
- Professional appearance
- Policy enforcement
- Emergency response
- Basic first aid
- Security awareness
- Security
- Listening skills
- Teamwork and collaboration
- Positive attitude
- Courteous and professional demeanor
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Admissions Host
Universal Studios Hollywood
07.2022 - 08.2023
Residential Security Officer
Hialeyha Security
12.2018 - 12.2019
Event Security Guard
Topp Security
05.2015 - 10.2018
Club Security Guard
Salient Security
11.2005 - 03.2015
Associate of Science - Recording
Los Angeles Film School
Hawthorne High School
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