Derwin Wilkins
Fort Worth,TX
Summary
Result-oriented and passionate innovative Claims Adjuster with immense zeal towards actualizing designated claims processes. An claims handler with rooted customer service experience seeking to streamline claims adjusting processes. Currently seeking a role within claims adjusting as an Auto/Property Desk/Field Adjuster. Possess the needed knowledge in evaluating losses and property damages, examining estimates, and determining policy coverages. Adept at communicating greatly with insureds, agents, vendors, and other third parties in order to achieve long-term sustainability and growth in difficult adjusting scenarios.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claims Adjuster
AWC Complex - Auto Claims
Richardson, TX
08.2021 - 12.2021
- Company Overview: Alacrity (State Farm) - Richardson, Tx-Remote Desk
- Investigate FNOL details, determine legal liability, evaluate, claim and calendar management, and resolve claims within appropriate authority guidelines while connecting and maintain customer needs
- Executed complex claims mostly total lost claims and workload to keep policyholders and other involved parties informed, and provide timely claims status updates
- Analytical and handling details to understand the severity of claims and facts on how it was filed and/or if losses were caused by the weather or accident
- Organized temporary housing deals with priority or difficult claims in Total Loss
- Possesses a deep understanding of the content of all policy types written by the company
- Settlement negotiating, makes payments and documents all in a timely manner evaluating activities in the most complex of files across multiple lines and delivering fair settlements in accordance with the policy guidelines
- Summarizes documents, notes, evaluations and enters into claim system notes
- Alacrity (State Farm) - Richardson, Tx-Remote Desk
Expeditor Coordinator
Texas Mail Service, Inc.
Dallas, TX
12.2008 - Current
- Company Overview: (U.S
- Post Office)
- Strong analytical skills, prioritizes and expedite logistics for all customer needs within acceptable time limits and the ability to analyze operations in various functions, identify procedural/control deficiencies, provide recommendations for improvement for mail processing
- Operated within established postal rules, laws and regulations with empathetic customer service
- Distributed primary and secondary schemes of incoming mail by delivery point based on knowledge of distribution schemes established for the office, branch or station
- Perform additional duties such as: procurement, maintaining records of mail; face and cancel mail; making emergency carrier relays; label and tie out mail for dispatch and other related duties for distribution and delivery
- Monitored flow of mail to ensure continuous feed onto automated equipment for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters
- Adhered to programs and escalated issues to management and Post Office operations teams, by analyzed route design, shipping data, and delivery volume at the post office plant
- Load and unload freight and mail for cross docking at selected post offices
- (U.S
- Post Office)
Logistics Coordinator/Dispatcher (Contractor)
All Medical Personnel
Bedford, TX
08.2008 - 12.2008
- Gained and employed practical knowledge of supply chain, procurement, and supplier management
- Monitored supply management data to ensure system changes are implemented successfully
- Assigned routes, vehicles, and specific data to drivers; promoted timely delivery to various clients in Texas and Louisiana
- Improved revenues through price negotiations with 3rd party vendors and clients; involved in all logistics activities
- Implemented technical project management tools such as plans, schedules, and responsibility and compliance matrixes
- Collaborated with departments, took advantage of sales opportunities, and minimized negative impacts on businesses
- Directed availability and allocation of materials, supplies, and finished products
- Recorded supplies and bio-medical specimens into inventory; protected and controlled proprietary materials
- Reported project plans, progress, and results; reviewed logistics performance with customers against targets, benchmarks and service agreements
- Maintained positive customer service and business relationships with customers and key personnel; understood customers' needs and took actions to ensure that all needs were met
Professional CDL Driver
Pro Driver
Carrollton, TX
03.2006 - 01.2008
- Maintained accurate log sheets of daily moves, scanning inventory, and counts
- Examined and optimized logistical procedures and ensured the safe and timely pick-up and delivery of shipments
- Drove consistency in service standards across geographies, channels, and customers and provided key insights on variations to driver improved plans
- Transported freight for various clients throughout the United States, according to the supplied manifest
- Loaded and unloaded freight by forklift and scheduled route drivers
- Drove trucks with capacities of 3+ tons to weigh stations before and after loading and along routes to document weights; complied with state regulations
- Operated trucks, including tractor-trailer combinations, to transport and deliver products, or other materials
- Collected delivery instructions from appropriate sources, verified instructions and routes
- Maneuvered trucks into loading or unloading positions; followed signals from loading crew, checked that vehicles and loading equipment are properly positioned
- Maintained logs of working hours, vehicle service and repair status; followed applicable state and federal regulations
Education
Associates of Arts - Applied Science Degree
North Lake College
01.2020
Skills
- Strong Communication Skills
- Great Interpersonal Skills
- Service Orientation
- Conflict Resolution
- Team Player/Management
- Customer Service
- Claim Handling & Investigation
- Risk Assessment & Mitigation
- Liability Exposure Evaluation
- Policy Management
- Confidential Records Management
- Insurance Regulations
- Damage Estimating
- Property/Auto Claims
Affiliations
Volunteer Experience
- American Red Cross Volunteer in Logistics & Warehouse Department
- CAP United States Air Force Auxiliary for the state of Texas
Certification
- Desk Examiner Essential
- Auto Parts Identification
- Cyber Security Risks and Social Media
- Laws, Ethics and Handling Claims for Adjusters
- Texas All-Lines (home resident state)
- Alabama
- Kentucky
- Louisiana
- Michigan
- Oklahoma
- South Carolina
- Utah
- Washington
References
Available Upon Request
Timeline
Claims Adjuster
AWC Complex - Auto Claims
08.2021 - 12.2021
Expeditor Coordinator
Texas Mail Service, Inc.
12.2008 - Current
Logistics Coordinator/Dispatcher (Contractor)
All Medical Personnel
08.2008 - 12.2008
Professional CDL Driver
Pro Driver
03.2006 - 01.2008
Associates of Arts - Applied Science Degree
North Lake College
- Desk Examiner Essential
- Auto Parts Identification
- Cyber Security Risks and Social Media
- Laws, Ethics and Handling Claims for Adjusters
- Texas All-Lines (home resident state)
- Alabama
- Kentucky
- Louisiana
- Michigan
- Oklahoma
- South Carolina
- Utah
- Washington
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