Derya A Fasoldt
Summary
Dynamic leader with a proven track record at Air Force Inns Turumi Lodge, excelling in customer satisfaction and multitasking proficiency. Expert in enhancing guest experiences and streamlining operations, demonstrated by implementing effective training programs and reducing guest complaints. Skilled in customer service and cross-cultural relations, adept at fostering inclusive environments and boosting performance.
Overview
24
24
years of professional experience
Work History
Guest Services Manager
Air Force Inns Turumi Lodge
05.2021 - 01.2025
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
- Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
- Led 20 member team meetings to communicate upcoming promotions and current metrics.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Leveraged over 1000 guest feedbacks a month to identify areas for improvement and implement necessary changes in procedures or offerings.
- Reviewed upcoming events and planned for expected challenges.
- Conducted regular performance evaluations of staff members to foster growth, development, and accountability in the workplace.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Collaborated with 40 housekeeping staff members to ensure timely room turnovers and high cleanliness standards.
- Created and delivered effective training materials and courses.
- Implemented staff training programs to reinforce customer service skills and elevate overall performance.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Maintained and troubleshot hotel property management systems.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Evaluated and promptly resolved lodging facility operational issues.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Fostered safe lodging environment with reliable and effective security services.
Special Events Coordinator
Incirlik Air Base
05.2011 - 05.2018
- Served as the Wing entertainment coordinator, assisting the Community Center Director in handling all entertainment groups scheduled to perform or visit Incirlik AB for over 5000 personnel.
- Maintained close coordination with off base community.
- Facilitated all special requirements associated for performing groups and event; funding, in-country clearances, logistical support, etc.
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Managed budgets effectively, consistently meeting financial goals while delivering high-quality events.
- Coordinated all lodging arrangements at host location for entertainers, management and support crews.
- Managed registration process efficiently, ensuring smooth check-in experiences for attendees.
- Liaised with Public affairs and maketing on publicity materials, photographs, news releases and posters.
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
Fitness Assessment Technician
Incirlik Air Base
05.2010 - 05.2011
- Administered bi-annual Fitness Assessment for military personnel.
- Performed physical assessment measurements and muscular strength tests in accordance with all regulatory guidance.
- Demonstrated proper physical movements, performed abdominal circumference measurements, trained Unit Fitness Program Managers and BeWell classes. Updated Air Force system of records with results.
Personal Fitness Trainer
Incirlik Air Base
05.2009 - 05.2010
- Emergency responder certified.
- Provided exceptional one-on-one instruction by focusing on each client''s unique learning style.
- Streamlined administrative tasks such as scheduling appointments, tracking client progress, and managing billing matters efficiently.
- Provided comprehensive exercise recommendations based on established industry standards and personal abilities.
- Demonstrated, instructed workouts and provided feedback on technique.
Health Club Firness Manager
Hotel Adana
05.2001 - 05.2007
- Managed all fitness and health programming for prominent four star hotel
- Managed $75K+ annual budgets; $750M inventory and pool operations.
- Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
- Championed an inclusive atmosphere within the gym environment that encouraged diversity among both staff members and clientele.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
Education
Bachelor of Science - Business Administration
Anadolu University
Eskisehir Turkey01-2007
Associate of Arts - Toursim/Hotel Management
Mersin University
Mersin Turkey01-2002
Skills
- Hospitality Management
- Customer service
- Multitasking proficiency
- Customer satisfaction
- Customer relationship management
- Cross-cultural relations
Timeline
Guest Services Manager
Air Force Inns Turumi Lodge
05.2021 - 01.2025
Special Events Coordinator
Incirlik Air Base
05.2011 - 05.2018
Fitness Assessment Technician
Incirlik Air Base
05.2010 - 05.2011
Personal Fitness Trainer
Incirlik Air Base
05.2009 - 05.2010
Health Club Firness Manager
Hotel Adana
05.2001 - 05.2007
Bachelor of Science - Business Administration
Anadolu University
Associate of Arts - Toursim/Hotel Management
Mersin University
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