Deryan Ruiz
Paterson,NJ
Summary
As an experienced IT professional with a strong background in the field, I have consistently demonstrated a passion for staying current with the latest technologies and trends. I have completed numerous courses and certifications to deepen my knowledge and expand my skill set, positioning myself as a top candidate for any IT role.
My strengths include exceptional problem-solving abilities, a keen attention to detail, and a collaborative approach to teamwork. I am also highly organized and able to manage multiple projects simultaneously, while always maintaining a focus on meeting and exceeding project goals and deadlines. With a proven track record of success and a commitment to ongoing learning and professional development, I am eager to bring my expertise and enthusiasm to a new challenge in the field of IT.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Service IT Technician
Hackensack University Medical Center, NTT DATA
03.2024 - Current
- Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus
- Identifies potential issues that could adversely impact End User experience and follows through on action steps
- Strive to meet all Client SLAs & Customer Satisfaction Goals
- Have a well-rounded knowledge of the policies and procedures of the work area
- Working with Active Directory
- Google Admin
- Training new hires
- Involved with special projects that needs fast response time
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Enrolling new devices like IPADS, Chromebooks, Chromebox, Window devices
- Patching network ports, from patch panel to switch
- Troubleshooting network disruptions
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Server Technician
ZT Systems
04.2023 - 03.2024
- Working With Database Servers
- SSH into Servers to operate them
- Using linux OS
- System Testing
- System setup in test
- System updates and verification
- Execution of system test scripts and process
- System Failure Analysis and Repair
- Identification of error codes
- Troubleshooting of system errors for corrective actions
- Execution of system hardware repairs per proper procedures
- Issue Resolution
- Powering on and configuring Servers to start product testing
- Train new hires on how to operate and run Servers
- Assisting the Engineering team
- Responsible for Servers to be finish and pass all testing
- Switch Configuration
Floor Associate
Zara
09.2022 - 04.2023
- Customer Service
- Updating sales floor with new merchandising
- Strong Greeted Customers upon entrance and handled all cash and credit transactions
- Keeping the sales floor up to standards
- Enforced store policy to keep things running smoothly
- Resolved customer disputes to maintain positive relationships Prevented theft to protect the store's assets
- Balanced more than $2,000 in cash daily
- Process orders to be shipped out to online shoppers
- Responsible for finding available fitting rooms for clients and answering client questions.
Floor Supervisor
H&M
04.2021 - 08.2022
- Trained and managed staff of 15 at a time on the floor.
- Partnering with my store manager and LP to lower shrinkage by 3.7% Updating sales floor with new merchandising
- Provided excellent Customer Service
- Back of house organization
- Shipment processor
- Opening/Closing of the registers and counting safe
- Keeping the sales floor up to standards
- Tracking store sales and conversion
- Enforced store policy to keep things running smoothly
- Resolved customer disputes to maintain positive relationships Prevented theft to protect the store's assets
- Assisted customers over the phone regarding store operations, products, promotions and orders.
- Operated inventory scanners to account and locate inventory
Education
Certificate - Internetworking Engineering
PC AGE Career Institute
Clifton05.2023
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06.2021
Skills
Hardware Installation
Technical Support
Software configuration
Desktop Technical Support
Remote Support
Network Troubleshooting
Application installations
IT Documentation
Server maintenance
Operating system management
User Training
Debugging
Problem-Solving
Technical Troubleshooting
Certification
- CompTIA A+, 03/01/23
- CompTIA Network + (Studying)
Timeline
Field Service IT Technician
Hackensack University Medical Center, NTT DATA
03.2024 - Current
Server Technician
ZT Systems
04.2023 - 03.2024
Floor Associate
Zara
09.2022 - 04.2023
Floor Supervisor
H&M
04.2021 - 08.2022
Certificate - Internetworking Engineering
PC AGE Career Institute
High School Diploma -
Passaic County Technical Institute
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