Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Deryck JEMMOTT

Athens,GA

Summary

Dynamic consultant with a proven track record, enhancing client relationships and driving product improvements. Skilled in problem-solving and budget management,

I excel in team leadership and fostering collaboration. My strategic approach has consistently resulted in increased operational efficiency and customer satisfaction.

Knowledgeable General Manager with proven background in consulting, delivering strategic insights and effective solutions to clients. Successfully led multiple projects, enhancing operational efficiency and driving business growth. Demonstrated expertise in problem-solving and client relationship management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager

Pizza Hut
09.2022 - 03.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

General Manager

Zaxbys Resturant
10.2021 - 04.2023
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Assistant Manager

Bojangles' Restaurants
02.2018 - 09.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Consultant - Part Time

Green Organic Supplements
03.2023 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.

Regional Leader - Part Time

Primerica
01.2006 - Current
  • Increased profitability by identifying cost-saving measures while maintaining high levels of product quality and service excellence.
  • Implemented change management initiatives to support organizational transformations, ensuring seamless transitions for employees and stakeholders.
  • Expanded market presence through targeted outreach efforts, resulting in increased brand awareness and new client acquisitions.
  • Championed operational excellence, ensuring all regional offices adhered to the highest standards of quality, compliance, and customer service.
  • Attended weekly meetings to discuss and optimize strategies.
  • Represented company at various national and global events.
  • Participated in promotional opportunities and onboarding of new accounts.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Presented professional image consistent with company's brand values.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

Associate of Arts - Art And English Literature

Queens College
ST. Michael Barbados
07.1985

Skills

  • Team leadership & development
  • Customer relationship management
  • Employee management
  • Decision-making
  • Teamwork and collaboration

Certification

  • Certified SafeServe
  • Licensed Life Insurance
  • Licensed Minister of Religion


Interests

  • Volunteer Travel
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • I enjoy helping others and giving back to the community
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Cooking
  • Watching Movies and TV Shows
  • Book writing

Timeline

Consultant - Part Time

Green Organic Supplements
03.2023 - Current

General Manager

Pizza Hut
09.2022 - 03.2024

General Manager

Zaxbys Resturant
10.2021 - 04.2023

Assistant Manager

Bojangles' Restaurants
02.2018 - 09.2020

Regional Leader - Part Time

Primerica
01.2006 - Current

Associate of Arts - Art And English Literature

Queens College

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Deryck JEMMOTT