Summary
Overview
Work History
Education
Skills
Timeline
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Derye Villasis

Naperville,IL

Summary

Dynamic sales professional , excelling in client relations and customer care. Adept at building lasting relationships and identifying growth opportunities, I leverage active listening and technical support skills to enhance customer satisfaction and drive sales success. Committed to delivering tailored solutions that meet client needs.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Passionate Teacher provides students with exceptional learning opportunities and support of educational endeavors. Skilled implementer of diverse instruction methods for cultivating fruitful learning environment for all. Positively motivates students with individual guidance and empathetic mentorship.

Overview

2026
2026
years of professional experience

Work History

Sales Agent

Swissjust South Amercia
05.2011 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Personal Assistant

Luis Pando
2021 - 06.2025
  • Streamlined time management for executive through effective task prioritization and organization.
  • Coordinated personal and professional calendars, scheduling appointments for future events.
  • Maintained confidentiality while handling sensitive information pertinent to company operations.
  • Facilitated communication by responding to emails and correspondence promptly.
  • Ensured proper filing of personal and professional documentation for easy access.

Sales Associate

Bath & Body Works
2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

English Teacher

ICPNA
01.2017 - 10.2020
  • Developed innovative lesson plans to engage students in English language learning.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Prepared comprehensive English curriculum for multiple classes.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
  • Kept classroom organized, clean and safe for students and visitors.
  • Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
  • Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.

English Teacher

Santa Rosa Public School (Cusco-Peru)
02.2014 - 01.2017
  • Monitored student progress and provided feedback to both students and parents.
  • Supported students in development of skills and strategies to become independent and successful learners.
  • Promoted culture of inclusion, respect and collaboration in classroom.
  • Provided guidance and mentoring to students regarding academic, social and emotional issues.
  • Supported development of individualized education plans for students with special needs.
  • Developed innovative lesson plans to engage students in English language learning.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Prepared comprehensive English curriculum for multiple classes.

English Translator

Independant
05.2011 - 12.2013
  • Facilitated smooth communication between clients and internal teams through effective verbal and written translations.
  • Translated legal and research materials from Language to English.
  • Edited and proofread text to accurately reflect English language.
  • Supported sales team with translated presentations and materials, leading to successful international business deals.
  • Provided editing and proofreading services to ensure error-free documents before submission to clients.
  • Maintained strict confidentiality when handling sensitive information during translation projects.
  • Listened to speakers' statements to determine meanings and prepare translations, frequently using electronic listening systems.

Education

Certificate of Technical Studies -

IGATUR Institute
Cusco-Peru

ICPNA ENGLISH INSTITUTE
Cusco - Peru

High School Diploma -

Landazuri Private School
Cusco - Peru

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Customer care
  • Active listening
  • Customer relationship building

Timeline

English Teacher

ICPNA
01.2017 - 10.2020

English Teacher

Santa Rosa Public School (Cusco-Peru)
02.2014 - 01.2017

Sales Agent

Swissjust South Amercia
05.2011 - Current

English Translator

Independant
05.2011 - 12.2013

Personal Assistant

Luis Pando
2021 - 06.2025

Sales Associate

Bath & Body Works
2020 - 06.2021

Certificate of Technical Studies -

IGATUR Institute

ICPNA ENGLISH INSTITUTE

High School Diploma -

Landazuri Private School

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Derye Villasis