Deryk Mero
Pembroke Pines
Summary
Results-oriented Customer Service Professional with expertise in vehicle diagnostics and communication. Collaborates with teams in fast-paced environments to improve service efficiency and enhance customer satisfaction. Experienced in addressing customer needs through effective problem-solving and teamwork in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Automotive Technician Intern Program
Warren Henry Automotive Group
North Miami
09.2024 - Current
- Utilized diagnostic tools to identify vehicle issues accurately.
- Assisted technicians with vehicle diagnostics and repairs.
- Collaborated with team members to streamline repair processes.
- Supported customer service efforts by communicating service recommendations clearly.
- Learned and adhered to safety protocols and best practices in automotive repair.
- Maintained a clean and organized work environment in the service bay.
Accountant
Warren Henry
01.2023 - 09.2024
- Prepared and analyzed financial statements, including balance sheets, income statements, and cash flow statements, to ensure accuracy and compliance.
- Prepared and analyzed budgets and forecasts to support informed financial planning and decision-making.
- Recorded and reconciled daily transactions to maintain accurate financial records and ensure timely reporting.
- Reconcile bank accounts and other financial accounts.
- Scanned deals and checks into CDK system for processing.
- Demonstrated knowledge of Land Rover vehicles and features.
After Care Counselor
Sunset Lakes Elementary
01.2023 - 12.2023
- Developed after-school enrichment activities, fostering increased student participation.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Redirected inappropriate behavior and enforced discipline system, promoting positive student conduct.
- Monitored children's play activities, ensuring a healthy and safe environment.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
Deli Department (Summer Position)
Publix
06.2020 - 08.2020
- Delivered exceptional customer service by greeting customers and addressing inquiries to enhance shopping experience.
- Maintains Publix's high standards for freshness and sanitation.
- Facilitated product sales by offering detailed information, enabling informed customer choices.
- Filled, maintained, and rotated products and displays.
- Prepared special orders and party trays.
- Operated cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other Deli equipment.
- Collaborated with team members on various tasks to maintain operational efficiency.
Education
HIGH SCHOOL DIPLOMA -
WEST BROWARD HIGH SCHOOL
Pembroke Pines, FL06-2021
Skills
- Automotive troubleshooting
- Vehicle repair
- Technical guidance
- Attention to detail
- Problem solving
- Time management
- Teamwork
- Effective communication
- Customer Service
- Critical thinking
Timeline
Automotive Technician Intern Program
Warren Henry Automotive Group
09.2024 - Current
Accountant
Warren Henry
01.2023 - 09.2024
After Care Counselor
Sunset Lakes Elementary
01.2023 - 12.2023
Deli Department (Summer Position)
Publix
06.2020 - 08.2020
HIGH SCHOOL DIPLOMA -
WEST BROWARD HIGH SCHOOL