Derynn Hogan
Tampa,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Accounts Manager
Trajector Medical
09.2023 - Current
- Processing, verifying, and posting receipts for goods sold or services rendered
- Researching and resolving account discrepancies
- Processing and recording transactions
- Maintaining records regarding payments and account statuses
- Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up-to-date
- Working with collections department to review accounts, client payments, credit history, and develop new or better repayment terms
- Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts
- Generating reports and statements for internal use
- Engaging in ongoing educational opportunities to update job knowledge.
Project Manager
Hebron Family Life Center
08.2021 - Current
- Lead and coordinate various projects within church community
- Collaborate with volunteers to plan and execute events, fundraisers, and community outreach programs
- Manage project timelines, budgets, and resources to ensure successful completion of initiatives
- Communicate effectively with stakeholders to gather requirements and provide updates on project progress.
Early Stage Collector
SANTANDER CONSUMER
01.2022 - 12.2023
- Daily collection calls on early stage consumer debts and updating collections system account entries
- Collects delinquent installment and revolving loans by contacting borrowers by telephone or correspondence to obtain payment, performing proper documentation
- Educates customer about the terms of the contract
- Seeks to identify the reason for customer inquiry and/or delinquency and assists the customer in resolving the problem permanently
- Meets assigned standards and expectations as required
- Adheres to all company policies and procedures
- Collects in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA)
- Maintains current knowledge of regulations, industry trends, and economic conditions that may affect the collections function
- Assists with special projects as requested
- Any other duties assigned.
COLLECTIONS REP
PODS
01.2021 - 12.2022
- Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency
- Locating debtors and contacting them via phone or mail to address their overdue payments and determine the reason for the outstanding debt
- Communicating with the sales department to maintain accurate and updated information on client accounts and payments
- Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit
- Processing customer payments, account adjustments and customer refunds where appropriate
- Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately.
Home Loan Processor
PENNYMAC LOAN SERVICES
01.2020 - 12.2021
- Review initial loan approval and work with borrower to gather appropriate documentation
- Collect all required documentation for the loan package
- Create a loan submission package for the Underwriting department
- Submit files to assigned Underwriter
- Satisfy all conditions when received from Underwriter
- Ensure that approval falls within the established lending guidelines
- Communicate with other professionals, including attorneys, county clerks and title companies.
Sales Service Representative
COLLEGE HUNKS HAULING JUNK AND MOVING
01.2019 - 12.2020
- Provided outstanding customer service
- Managed customer escalations
- Established and maintained relationships with clients
- Consistently met or surpassed quotas of 500 sales per quarter
- Sold junk hauling and moving services
- Reviewed files to ensure 100% accuracy and completeness
- Provided full account review for compliancy and accuracy before appointments
- Maintained records for payments collected or payments needing to be collected
- Evaluated all approved appointments
- Collected payments for services
- Identified sales opportunities and acted on leads
- Was able to showcase product knowledge and address concerns of clients
- Helped train onboarding team members
- Assisted with pass/fail system of new hires after training.
Credit Card Specialist
TTEC
01.2016 - 12.2017
- Build and maintain business/member relationships with customers
- Assist customers with all inquiries and concerns via telephone
- Coordinated with management to aid in training and coaching onboarding team members
- Processed account payments via telephone
- Answered and directed calls to proper departments
- Assist USAA members with all banking needs per incoming call
- Assist members with opening or closing checking/savings or certificate of deposits
- Reporting any and all fraud.
Education
Associate of Science - Business Administration And Management
Rasmussen University
Altamonte Springs, FL04.2024
High school Diploma -
Fort Campbell High School
Fort Campbell, KY05.2015
Skills
- Technology Proficiency: Comfortable using various software applications, including Microsoft Office Suite (Word, Excel, PowerPoint), and quick to learn new payroll systems
- Attention to Detail: Keen eye for detail to ensure accurate data entry and calculations for payroll processing
- Time Management: Excellent ability to prioritize tasks and meet deadlines in fast-paced environments
- Communication Skills: Strong written and verbal communication skills to effectively collaborate with team members and resolve payroll-related queries
- Research
- Organizational skills
- Communication skills
- Strategic planning
- Microsoft Excel
- Revenue management
- Marketing
- Account management
- CRM software
- Customer relationship management
- Sales
- Project management
- Negotiation
- Social media management
- Customer service
- Data collection
- Accounts receivable
Timeline
Accounts Manager
Trajector Medical
09.2023 - Current
Early Stage Collector
SANTANDER CONSUMER
01.2022 - 12.2023
Project Manager
Hebron Family Life Center
08.2021 - Current
COLLECTIONS REP
PODS
01.2021 - 12.2022
Home Loan Processor
PENNYMAC LOAN SERVICES
01.2020 - 12.2021
Sales Service Representative
COLLEGE HUNKS HAULING JUNK AND MOVING
01.2019 - 12.2020
Credit Card Specialist
TTEC
01.2016 - 12.2017
Associate of Science - Business Administration And Management
Rasmussen University
High school Diploma -
Fort Campbell High School