Des K. Ogbonna
Frederick,MD
Summary
Dynamic HR professional with extensive experience in social media strategy, graphic design, content creation, and copywriting, now poised to excel as an HRIS Administrator. Proven expertise in managing digital platforms and executing live broadcasts, combined with a strong track record in customer service and leadership, driving significant engagement and delivering high-impact results. Highly skilled in Microsoft Office Suite®, Dropbox, MacOS, and CGraphics, with a sharp focus on design principles to develop efficient and visually compelling HR systems. Dedicated to leveraging innovative HR strategies and data-driven insights to enhance HRIS functionality, streamline processes, and advance organizational success.
Overview
5
5
years of professional experience
Work History
Financial Concierge
Nymeo Federal Credit Union
06.2022 - Current
- Oversaw financial transactions and directed a team of 10, focusing on precision and efficiency to maintain seamless operations
- Addressed over 50 client inquiries monthly, resolving complex issues effectively and improving client satisfaction by adeptly meeting diverse needs
- Increased client retention by 15% through strategic problem-solving, demonstrating the ability to deliver solutions that significantly enhance client satisfaction
- Improved processing speed by 20% with advanced reporting systems, showcasing expertise in optimizing HR operations and enhancing team productivity
Computer Technician & Production
Salisbury University Sea Gulls Network
08.2021 - 05.2022
- Resolved technical issues for over 20 projects annually, ensuring minimal downtime and smooth operations critical for effective HRIS management and team performance
- Enhanced efficiency by 25% through technology upgrades, streamlining HR processes to optimize operations and significantly boost organizational productivity
- Reduced technical issues by 30% with a new training program, reflecting a strong focus on accuracy and improving team performance, essential for maintaining effective HR operations
- Made informed decisions in technology upgrades and training programs, demonstrating sound judgment essential for optimizing HRIS and fostering a productive work environment
Broadcaster - Sports Programming
Salisbury University Sea Gulls Network
10.2019 - 05.2021
- Oversaw event filming and media to maximize impact, coordinating complex elements to streamline HR operations and support organizational success, demonstrating proficiency in managing and optimizing HR-related projects
- Analyzed metrics to boost retention by 20%, leveraging data to refine and enhance HR strategies, showcasing the ability to use data-driven insights to improve team performance and retention
- Conducted over 40 interviews to create compelling content, incorporating diverse perspectives to shape inclusive HR strategies, reflecting meticulous attention to detail and a focus on creating effective, inclusive solutions
- Provided commentary for over 40 games, boosting engagement and developing skills in creating impactful interactions, essential for enhancing team engagement and effectiveness in an HRIS role
Education
Bachelor of Arts - Communications
Salisbury University
05.2022
Skills
- Digital Marketing
- Organizational Development
- Employee Relations
- Data Analysis
- Project Management
- Communication
- Technical Proficiency
- Customer Engagement
Timeline
Financial Concierge
Nymeo Federal Credit Union
06.2022 - Current
Computer Technician & Production
Salisbury University Sea Gulls Network
08.2021 - 05.2022
Broadcaster - Sports Programming
Salisbury University Sea Gulls Network
10.2019 - 05.2021
Bachelor of Arts - Communications
Salisbury University
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