Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Desa Emanuel

Vernon

Summary

A highly effective and results-oriented leader with a proven track record of exceptional floor leadership, adept at navigating change, and fostering inclusive and high-trust teams. Skilled in developing others through coaching and mentorship, driving operational excellence, and making data-driven decisions that has impacted the overall stores timely assistance 70% and NPS 88%. Recognized by store leader for delivering outcomes through empathy, clarity, and consistent follow-through, fostering accountability while creating an environment conducive to the team’s growth and success.

Overview

3
3
years of professional experience

Work History

Manager

Apple
08.2022 - Current
  • Lead and mentor a high-performing connection team including Leads, Pro’s, Experts. I drive team engagement, development, and ensures accountability across all functions of business. I staying focused on outcomes, even in the face of operational challenges and setbacks—driving success through adaptability and staying resilient.
  • Deliver consistent business results by executing on store-wide priorities and functional strategies, navigating challenges with resilience and clarity. Set the tone for team trust and integrity by modeling inclusive behaviors, providing timely feedback, and following through on commitments.
  • Influencing and encouraging active floor leadership—coaching in the moment, supporting escalations, and ensuring exceptional customer experiences in high-velocity environments.
  • Guide team members through difficult conversations and growth opportunities, using empathy, clear expectations, and a solutions-first mindset. Leverage analytics and observation to identify areas of opportunity and coach in the moment to impact behavioral changes.
  • Leading through example by holding myself and others accountable to commitments to results while creating systems that encourage ownership and consistency. Make timely and informed decisions using store insights, business trends, and real-time team feedback to adjust strategies and improve performance.
  • Daily business results assessments and data collection to ensure business goals are met, team members are properly zoned, and behaviors are in place to ensure customer service remains exceptional at all times.
  • Actively contribute to an inclusive and respectful environment by leading with curiosity, celebrating differences, and creating space for others to show up authentically.

Education

Associate of Arts - Business Management

Bronx Community College
Bronx, NY
09-2000

Skills

Drive personal and teams Accountability

Inclusive Team Leadership

Coaching, Feedback & Talent Development

Decision-Making & Problem Solving

Trust-Building & Integrity

Operational Planning & Prioritization

Cross-Functional Collaboration

Communication & Adaptability

Conflict Resolution & Escalation Support

Timeline

Manager

Apple
08.2022 - Current

Associate of Arts - Business Management

Bronx Community College

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