Desai Robinson
Tulsa,OK
Summary
Top-notch Contract Administrator with extensive experience in contract management and negotiations. Strong problem-solving and critical-thinking skills with good understanding of legal concepts and contract law. Collaborative and dedicated to delivering outstanding customer service.
Overview
27
27
years of professional experience
Work History
Contract Analyst
Utility Management & Construction.LLC
01.2021 - 04.2023
- Created policies and procedures meeting regulatory guidelines and compliance standards.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Prepared and issued reports on contract performance and compliance.
- Double-checked plans and specifications of contract work for company compliance
- Adhered to legal and contractual requirements for compliant contract processes
- Stored and filed contract documents in orderly, organized systems
- Facilitated communication between involved parties to enable timely contract sign-off
- Tracked contract milestones and updated stakeholders to facilitate project progress
- Created solicitation packages and conducted thorough research for each bid
- Researched laws and regulations potentially impacting company policies and procedures
Global Marketing Director
Crescent Saints Holdings,. LLC
04.2015 - 04.2020
- Conducted market research to identify new opportunities and target markets.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Created and managed social media campaigns to increase brand engagement
- Captured new customers by optimizing business strategies and launching products to diversify offerings
- Developed creative presentations, trend reports, kitted assets, and product data sheets
Retail Sales Consultant
HEMLINE
10.2014 - 04.2015
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Maintained clean sales floor and straightened and faced merchandise.
- Increased sales and customer satisfaction through personalized servicing.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked with loss prevention in monitoring shopper behavior.
- Exceeded sales goals by 30% utilizing exemplary customer service skills.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Public Relations Specialist
Allied Capital Group
01.2000 - 02.2014
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
- Designed and implemented strategic business plan objectives.
- Used word to create and distribute press releases to media outlets.
- Aligned projects and daily activities with company vision, strategies and tactics.
- Created messages, position statements and other corporate communications based on company's objectives.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Planned and organized seminars, meetings and retreats.
- Reported on press coverage recaps to determine areas for improvement.
- Drafted and edited content for organizational publications, employee newsletters and stockholders' reports.
- Delivered program information to public by authoring press releases, conducting media campaigns and maintaining program-related websites.
- Researched, negotiated, implemented and tracked advertising and public relations activities.
- Wrote press releases for routine use and crisis management.
- Coordinated press releases and handled press inquiries for multiple public companies.
- Directed [Number] informational programs per quarter designed to foster favorable public and stockholder perceptions of company's accomplishments.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Defined and achieved project and overall organizational vision, strategies and tactics.
- Wrote press materials and delivered presentations to media representatives.
- Supervised and monitored media purchasing from media outlets.
- Conducted market and public opinion research related to company's reputation and positioning among key stakeholder audiences.
International Travel Agent
Nancy Travel
02.1996 - 03.2000
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Followed up with customers to increase customer service with travel plans.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Updated and maintained customer databases to increase customer retention.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Conducted market research to investigate potential new travel destinations.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Generated travel-related reports for clients to facilitate decision-making
- Promoted dedicated customer service and support by promptly resolving customer complaints
- Arranged travel accommodations for groups, couples, executives, and special needs clients
Education
Travel - Travel
Platt College
Oklahoma City, OK05.1992
No Degree - Psychology
NEOSU
Tahlequah, OK05.1978
Skills
- Proposal Preparation
- Compliance Enforcement
- Software Licensing
- Telephone Etiquette
Timeline
Contract Analyst
Utility Management & Construction.LLC
01.2021 - 04.2023
Global Marketing Director
Crescent Saints Holdings,. LLC
04.2015 - 04.2020
Retail Sales Consultant
HEMLINE
10.2014 - 04.2015
Public Relations Specialist
Allied Capital Group
01.2000 - 02.2014
International Travel Agent
Nancy Travel
02.1996 - 03.2000
Travel - Travel
Platt College
No Degree - Psychology
NEOSU
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