Desanea Hightower
Jonesboro Arkansas ,AR
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position.
Overview
5
5
years of professional experience
Work History
CNA
St.Bernard’s
11.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assistant Manager
Burger King
06.2018 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier
Walmart
07.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
Pharmacy Technician
Walmart
01.2021 - 10.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
CNA
Poplar Bluff Regional Medical Center
01.2022 - 11.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
LPN - Nursing
Arkansas State University - Newport
Newport, ARDiploma -
Poplar Bluff High School
Poplar Bluff, MO05.2020
Associate Of Health Science - Nursing
Three Rivers Community College
Poplar Bluff, MO12.2022
CNA -
Poplar Bluff Technical Career Center
Poplar Bluff, MO05.2020
Skills
- Complex Problem-Solving
- Compassionate Communication
- Direct Patient Care
- Mobility Assistance
- Transporting Patients
- Documenting Behaviors
- Patient-Focused Care
- Conducting Intakes
- Patient Relations
- Patient Lifting
- Medical Terminology Knowledge
- Inpatient Care
- Trustworthy Companion
- Supporting Personal Needs
- Maintaining Privacy
- Patient Management
- Compassionate Caregiver
- Collecting Vital Signs
- Reliable Transportation
- Recording Vital Signs
- Adaptable
Timeline
CNA
St.Bernard’s
11.2022 - Current
CNA
Poplar Bluff Regional Medical Center
01.2022 - 11.2022
Pharmacy Technician
Walmart
01.2021 - 10.2022
Cashier
Walmart
07.2020 - 01.2021
Assistant Manager
Burger King
06.2018 - 06.2020
LPN - Nursing
Arkansas State University - Newport
Diploma -
Poplar Bluff High School
Associate Of Health Science - Nursing
Three Rivers Community College
CNA -
Poplar Bluff Technical Career Center
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