Desani Garcia
San Antonio,TX
Summary
Background includes scheduling meetings and managing travel arrangements, ensuring operational efficiency of office equipment, and maintaining inventory supplies. Demonstrated ability to enter data accurately into databases while managing multiple tasks under tight deadlines. Recognized for maintaining confidentiality of customer data and providing effective customer service through various communication channels. Experience in tracking performance metrics and supporting team collaboration to achieve organizational goals.
Overview
2
2
years of professional experience
Work History
Part Time Assistant
Vision life
San Antonio, TX
05.2023 - 06.2025
- Scheduled meetings, appointments and travel arrangements for staff members.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Entered data into databases accurately and efficiently.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Monitored daily performance metrics of call agents against established goals.
- Ensured that all customer data is kept confidential at all times.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Answered customer inquiries regarding appointment setting procedures.
- Scheduled appointments for customers based on their availability.
- Tracked call metrics such as number of calls made, duration of calls.
- Greeted incoming customers and provided customer service support.
- Scheduled and confirmed appointments.
- Answered telephones and directed calls to appropriate staff members.
- Made phone calls and sent emails to establish leads.
- Called no shows and cancellations to reschedule.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
Bubbas To Go
Bubbas
San Antonio, TX
06.2024 - 11.2024
- Managed inventory and supplies to ensure materials were available when needed.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Performed opening and closing duties as assigned by management.
- Greeted customers upon arrival in the dining area.
- Ensured that all foods were prepared according to health department regulations.
Team Member
Dairy Queen
Warren , MN
04.2023 - 10.2023
- Greeted customers upon entering the store with friendly demeanor.
- Created detailed reports outlining project progress and results achieved.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties as assigned by management.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Replenished condiments at customer tables as needed.
- Set up, restocked and cleaned dining areas.
Education
High School Diploma -
Holy Cross San Antonio High School
San Antonio, TX05-2025
Texas A&M University Corpus-Christi
Corpus Christi, TXSome College (No Degree) - Basics
Our Lady of The Lake University
San Antonio, TXSkills
- Customer service
- Data entry
- Appointment scheduling
- Inventory management
- Effective communication
- Flexibility and adaptability
- Conflict resolution
- Mail sorting and distribution
- Relationship building
- Documentation and filing
- Decision-making
- Time management
- Team collaboration
- Problem solving
References
References available upon request.
Timeline
Bubbas To Go
Bubbas
06.2024 - 11.2024
Part Time Assistant
Vision life
05.2023 - 06.2025
Team Member
Dairy Queen
04.2023 - 10.2023
High School Diploma -
Holy Cross San Antonio High School
Texas A&M University Corpus-Christi
Some College (No Degree) - Basics
Our Lady of The Lake University