Desanie James
Fayetteville,NC
Summary
Personable and dedicated Specialist with extensive experience and education in Communications, Public Relations, Documentation, Customer Service, Loan Processing, Proposal Writing, and Data Analysis. Solid team player, with a positive attitude, and proven skills in establishing rapport with clients. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information. Competent medical billing professional manages busy medical office and delivers excellent customer service to patients.
Overview
4
4
years of professional experience
Work History
MEDICAL BILLING SPECIALIST
ADVANCED PAIN
12.2023 - 05.2024
- Used data entry skills to accurately document and input statements.
- Educated colleagues on best practices in medical billing, providing ongoing training sessions as needed.
- Disbursed petty cash by recording entries and verifying documentation.
- Maintained accurate records of customer payments.
- Identified and resolved patient billing and payment issues.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
- Posted and adjusted payments from insurance companies.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Monitored outstanding invoices and performed collections duties.
- Filed and updated patient information and medical records.
- Delivered timely and accurate charge submissions.
- Located errors and promptly refiled rejected claims.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Generated monthly billing and posting reports for management review.
- Collected payments and applied to patient accounts.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
MEMBER SERVICE REPRESENTATIVE II
NAVY FEDERAL CREDIT UNION
3 2023 - 11.2023
- Respond to inquiries and requests from members and other individuals within a 24/7 schedule driven, and structured contact center
- Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
- Perform transactions & document inquires for savings, and checking accounts.
MORTGAGE LOAN PROCESSOR (EQUITY & REFINANCE)
NAVY FEDERAL CREDIT UNION
11.2021 - 11.2022
- Processed Equity loans and ensured compliance with applicable federal/state laws, as well as Navy Federal's policies, procedures, NCUA, and Federal Home Loan Bank guidelines and regulations
- Review proposals to identify new questions, areas of concern, unique requirements and opportunities for differentiation
- Record, track, and monitor documentation issues and productivity
- Reviewed and processed Title to make sure that the chain of ownership is correct, complete, and that it has no encumbrances that could delay it such as liens, judgments, or lawsuits
- Coordinated final loan application changes, revisions, and corrections with equity staff, closing agents, and settlement attorneys to ensure accurate and efficient processing of equity loans.
TECH SUPPORT/SALES
ASURION
06.2021 - 09.2021
- Provided technical support and customer service via phone, chat, or email to Verizon customers
- Assed customer concerns, then identified and resolved issues related to computers, phones, tablets, modems, internet, networks, and software
- Fielded support calls, chats, emails, and/or other communication from customers inquiries regarding software programming, and connectivity
- Established the needs of the customer and recommended and demonstrated products and services.
JEWELRY SUPPORT SPECIALIST/ WRITER
PANDORA (1099)
09.2020 - 01.2021
- Provided exceptional customer service by providing expertise and advice on jewelry selection and care
- Handled administrative duties such as processing transactions, maintaining accurate records, and managing orders and shipments
- Stayed up to date with industry trends and shared knowledge with team members
- Respond to requests for proposals, and ensured that requests were well written and reflected Pandora's products
- Collaborated with the marketing team to create and execute promotional events and campaigns.
CREDIT ANALYST: ACCOUNTS RECEIVABLE
EXPEDIENT CREDIT REPAIR (1099)
04.2020 - 09.2020
- Manage A/R transactions, prepare weekly account reconciliation's, perform research/ adjustments on A/P and A/R discrepancy accounts
- Utilize data manipulation and quantitative analysis using SQL and advance excel knowledge to manage credit risk exposure
- Manage accounting operations, account closing, account reporting and reconciliation.
Education
JOURNALISM/ COMMUNICATIONS BACHELOR'S DEGREE -
NORFOLK STATE UNIVERSITY
Skills
Communication
Active listening
Critical Thinking
Adaptability
Writing
Editing
Typing
Data Analysis
Problem solving
Self - Motivation
Conflict Management
Organization
- Customer Relations
- Collections processing
- Records Maintenance
- Medical Coding Expertise
- Collections duties
- ICD-10 Proficiency
- Customer Account Management
- Customer Contact
- Dispute Negotiation
- Professional Demeanor
- Written Communication
- Insurance Claims
- Team building
Timeline
MEDICAL BILLING SPECIALIST
ADVANCED PAIN
12.2023 - 05.2024
MORTGAGE LOAN PROCESSOR (EQUITY & REFINANCE)
NAVY FEDERAL CREDIT UNION
11.2021 - 11.2022
TECH SUPPORT/SALES
ASURION
06.2021 - 09.2021
JEWELRY SUPPORT SPECIALIST/ WRITER
PANDORA (1099)
09.2020 - 01.2021
CREDIT ANALYST: ACCOUNTS RECEIVABLE
EXPEDIENT CREDIT REPAIR (1099)
04.2020 - 09.2020
MEMBER SERVICE REPRESENTATIVE II
NAVY FEDERAL CREDIT UNION
3 2023 - 11.2023
JOURNALISM/ COMMUNICATIONS BACHELOR'S DEGREE -
NORFOLK STATE UNIVERSITY