Desarae Fitzpatrick
Pendleton,OR
Summary
Dedicated and disciplined individual with a strong work ethic and a passion for results. As a quick learner, I thrive on challenges and am committed to personal and professional growth. My achievements include making the honors list and the president’s list at the University of Advancing Technology, where I am currently pursuing my BA in Computer Forensic. I am passionate about learning coding, project management skills, and Autopsy Forensics. Furthermore, within my time at University of Advancing technology I have learned the following skills.
- Installed, configured and maintained computer hardware and software systems.
- Implemented security measures to protect data from unauthorized access or destruction.
- Created and managed user accounts on local area networks and wide area networks.
- Performed system backups regularly to ensure data integrity in case of system failure.
- Diagnosed network problems and identified solutions for resolving them quickly.
- Monitored network performance for optimal efficiency and speed.
- Troubleshot hardware issues like defective memory, motherboards, drives.
- Developed documentation for end-users on how to use specific programs or software applications.
- Set up new workstations with necessary components such as operating systems, drivers.
- Updated existing software applications to the latest versions available.
- Assisted with setting up audio and visual equipment for meetings or presentations.
- Resolved conflicts between different software programs running simultaneously on a single machine.
- Configured settings on routers and firewalls to ensure secure connection within the LAN and WAN environment.
- Deployed anti-virus software across multiple computers in order to prevent malicious attacks.
- Collected, analyzed and reported on data for use in operational planning.
- Conducted workflow analysis, space design or cost comparison analysis.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Monitored system performance to ensure efficient operations of the IT infrastructure.
- Developed Java code for web applications, GUI interfaces, and back-end services.
- Troubleshot existing application issues and implemented fixes as needed.
- Monitored network traffic for suspicious activity and identified security threats.
- Provided technical guidance on the implementation of new security measures.
- Analyzed firewall configurations and recommended changes to improve performance and security.
- Conducted vulnerability assessments using various tools such as Nessus, Nmap, Metasploit.
- Investigated cyber-attacks by analyzing log files and identifying malicious activities.
- Researched emerging threats and vulnerabilities related to networks and applications.
- Created detailed reports documenting all security incidents including root cause analysis and recommendations for remediation.
Overview
13
13
years of professional experience
Work History
Warehouse General Laborer
BBSI Staffing
Boardman, OR
11.2011 - 06.2013
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Used forklifts and pallet jacks to relocate products.
- Operated heavy machinery such as forklifts and pallet jacks, ensuring proper handling of goods during transportation within the warehouse.
- Supported efficient use of space within the warehouse by routinely organizing shelves and rearranging items as needed based on demand patterns.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Participated in ongoing training programs to continuously improve skills related to warehousing operations and best practices.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean, orderly work environment free of hazards.
- Supported team members in completing tasks efficiently, fostering a collaborative work atmosphere.
- Maintained punctuality and reliability in attendance, contributing to overall team success in meeting deadlines and goals.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Managed warehouse operations and verified proper shipment procedures.
- Performed inventory control, such as counting, and stocking merchandise.
Taxi Dispatcher
Kamal Sanchez
Chandler, AZ
02.2008 - 05.2010
- Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
- Developed and implemented customer service policies and procedures.
- Communicated with customers to provide delivery updates and resolution.
- Assisted in training new dispatchers, providing guidance on best practices for successful job performance.
- Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
- Monitored and tracked dispatch communication systems.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
- Utilized dispatch software to enter customer orders, deliveries and receipts.nnm
- Adapted quickly to changing shift schedules or dispatcher team dynamics, maintaining high levels of productivity under varied circumstances.
- Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
Receptionist Administrator
Leyna Negron
Apache Junction, AZ
09.2003 - 10.2008
- Improved office operations by automating client correspondence, record tracking and data communications.
- Interceded between employees during arguments and diffused tense situations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Handled complaints and questions, and re-directed calls to other team members.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Food Service Worker
SUBWAY®Restaurants
Brighton, MI
08.2000 - 02.2003
- Portioned and wrapped food to place directly on plates for service to patrons.
- Processed customer payments and balanced cash drawers.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Set up and broke down food service lines quickly to maintain service flow.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Sales Associate
Trails
Chandler, AZ
01.2009 - 04.2010
Education
No Degree - General Studies/ Massage Therapy
Central Arizona College
Coolidge, AZBachelor of Science - Computer Forensics
University of Advancing Technology
Tempe, AZ10.2025
Skills
- Packaging and Labeling
- Cargo Rigging
- Logistics
- Truck loading and unloading
- Supply Chain Management
- Health and safety compliance
- Standards Compliance
- Material Handling
Timeline
Warehouse General Laborer
BBSI Staffing
11.2011 - 06.2013
Sales Associate
Trails
01.2009 - 04.2010
Taxi Dispatcher
Kamal Sanchez
02.2008 - 05.2010
Receptionist Administrator
Leyna Negron
09.2003 - 10.2008
Food Service Worker
SUBWAY®Restaurants
08.2000 - 02.2003
No Degree - General Studies/ Massage Therapy
Central Arizona College
Bachelor of Science - Computer Forensics
University of Advancing Technology