Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Desarae Fitzpatrick

Pendleton,OR

Summary

Dedicated and disciplined individual with a strong work ethic and a passion for results. As a quick learner, I thrive on challenges and am committed to personal and professional growth. My achievements include making the honors list and the president’s list at the University of Advancing Technology, where I am currently pursuing my BA in Computer Forensic. I am passionate about learning coding, project management skills, and Autopsy Forensics. Furthermore, within my time at University of Advancing technology I have learned the following skills.

  • Installed, configured and maintained computer hardware and software systems.
  • Implemented security measures to protect data from unauthorized access or destruction.
  • Created and managed user accounts on local area networks and wide area networks.
  • Performed system backups regularly to ensure data integrity in case of system failure.
  • Diagnosed network problems and identified solutions for resolving them quickly.
  • Monitored network performance for optimal efficiency and speed.
  • Troubleshot hardware issues like defective memory, motherboards, drives.
  • Developed documentation for end-users on how to use specific programs or software applications.
  • Set up new workstations with necessary components such as operating systems, drivers.
  • Updated existing software applications to the latest versions available.
  • Assisted with setting up audio and visual equipment for meetings or presentations.
  • Resolved conflicts between different software programs running simultaneously on a single machine.
  • Configured settings on routers and firewalls to ensure secure connection within the LAN and WAN environment.
  • Deployed anti-virus software across multiple computers in order to prevent malicious attacks.
  • Collected, analyzed and reported on data for use in operational planning.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Entered commands and observed system functioning to verify correct operations and detect errors.
  • Monitored system performance to ensure efficient operations of the IT infrastructure.
  • Developed Java code for web applications, GUI interfaces, and back-end services.
  • Troubleshot existing application issues and implemented fixes as needed.
  • Monitored network traffic for suspicious activity and identified security threats.
  • Provided technical guidance on the implementation of new security measures.
  • Analyzed firewall configurations and recommended changes to improve performance and security.
  • Conducted vulnerability assessments using various tools such as Nessus, Nmap, Metasploit.
  • Investigated cyber-attacks by analyzing log files and identifying malicious activities.
  • Researched emerging threats and vulnerabilities related to networks and applications.
  • Created detailed reports documenting all security incidents including root cause analysis and recommendations for remediation.

Overview

13
13
years of professional experience

Work History

Warehouse General Laborer

BBSI Staffing
11.2011 - 06.2013
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Used forklifts and pallet jacks to relocate products.
  • Operated heavy machinery such as forklifts and pallet jacks, ensuring proper handling of goods during transportation within the warehouse.
  • Supported efficient use of space within the warehouse by routinely organizing shelves and rearranging items as needed based on demand patterns.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Participated in ongoing training programs to continuously improve skills related to warehousing operations and best practices.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean, orderly work environment free of hazards.
  • Supported team members in completing tasks efficiently, fostering a collaborative work atmosphere.
  • Maintained punctuality and reliability in attendance, contributing to overall team success in meeting deadlines and goals.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Managed warehouse operations and verified proper shipment procedures.
  • Performed inventory control, such as counting, and stocking merchandise.

Taxi Dispatcher

Kamal Sanchez
02.2008 - 05.2010
  • Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
  • Developed and implemented customer service policies and procedures.
  • Communicated with customers to provide delivery updates and resolution.
  • Assisted in training new dispatchers, providing guidance on best practices for successful job performance.
  • Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
  • Monitored and tracked dispatch communication systems.
  • Managed customer accounts and invoicing.
  • Received new orders, prepared documentation, and assigned personnel.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.nnm
  • Adapted quickly to changing shift schedules or dispatcher team dynamics, maintaining high levels of productivity under varied circumstances.
  • Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.

Receptionist Administrator

Leyna Negron
09.2003 - 10.2008
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Interceded between employees during arguments and diffused tense situations.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Assisted in the planning and execution of company events for improved employee morale and client relations.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Food Service Worker

SUBWAY®Restaurants
08.2000 - 02.2003
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Processed customer payments and balanced cash drawers.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Utilized POS system to receive and process food and beverage orders.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.

Sales Associate

Trails
01.2009 - 04.2010

Education

No Degree - General Studies/ Massage Therapy

Central Arizona College
Coolidge, AZ

Bachelor of Science - Computer Forensics

University of Advancing Technology
Tempe, AZ
10.2025

Skills

  • Packaging and Labeling
  • Cargo Rigging
  • Logistics
  • Truck loading and unloading
  • Supply Chain Management
  • Health and safety compliance
  • Standards Compliance
  • Material Handling

Timeline

Warehouse General Laborer

BBSI Staffing
11.2011 - 06.2013

Sales Associate

Trails
01.2009 - 04.2010

Taxi Dispatcher

Kamal Sanchez
02.2008 - 05.2010

Receptionist Administrator

Leyna Negron
09.2003 - 10.2008

Food Service Worker

SUBWAY®Restaurants
08.2000 - 02.2003

No Degree - General Studies/ Massage Therapy

Central Arizona College

Bachelor of Science - Computer Forensics

University of Advancing Technology
Desarae Fitzpatrick