Desarae Keller
Edgard,LA
Summary
Proven professional with a solid background in customer-facing roles, notably at St. James Hospital. Excelled in enhancing customer satisfaction and loyalty through exceptional service and empathy. Demonstrated expertise in handling sensitive information and resolving complaints, underpinned by a strong work ethic and integrity. Achieved high accuracy levels in transactions, showcasing both hard and soft skills.
Overview
19
19
years of professional experience
Work History
Cashier
Walmart
Metairie, LA
05.2024 - 12.2024
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Patient Access Representative
St.James Hospital
Lutcher, LA
02.2020 - 04.2021
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Emergency Room Admission Clerk
River Parishes Hospital
Laplace, LA
05.2015 - 01.2020
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Customer Service Representative
Taxman Financial
Laplace, LA
01.2006 - 05.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
West St.John High
Edgard, LA05-2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Walmart
05.2024 - 12.2024
Patient Access Representative
St.James Hospital
02.2020 - 04.2021
Emergency Room Admission Clerk
River Parishes Hospital
05.2015 - 01.2020
Customer Service Representative
Taxman Financial
01.2006 - 05.2015
High School Diploma -
West St.John High