Desarae Keller
Edgard,LA
Summary
Proven professional with a solid background in customer-facing roles, notably at St. James Hospital. Excelled in enhancing customer satisfaction and loyalty through exceptional service and empathy. Demonstrated expertise in handling sensitive information and resolving complaints, underpinned by a strong work ethic and integrity. Achieved high accuracy levels in transactions, showcasing both hard and soft skills.
Overview
19
19
years of professional experience
Work History
Cashier
Walmart
05.2024 - 12.2024
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Patient Access Representative
St.James Hospital
02.2020 - 04.2021
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Emergency Room Admission Clerk
River Parishes Hospital
05.2015 - 01.2020
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Customer Service Representative
Taxman Financial
01.2006 - 05.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
West St.John High
Edgard, LA05-2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Walmart
05.2024 - 12.2024
Patient Access Representative
St.James Hospital
02.2020 - 04.2021
Emergency Room Admission Clerk
River Parishes Hospital
05.2015 - 01.2020
Customer Service Representative
Taxman Financial
01.2006 - 05.2015
High School Diploma -
West St.John High
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