Desarae Lopez
Lemoore,CA
Summary
A highly responsible, self-motivated person with great attention to detail and exemplary customer service skills. With 12 years of successful managing experience, effective implementation of strategies for multiple projects included: employee onboarding and orientation, training program coordination as well as staff and volunteer events. Organized and dependable professional that offers a positive attitude utilizing interpersonal skills, excellent time management and problem solving skills while completing clerical tasks and various office duties with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Product Operations Specialist
Old Navy, GAP INC
08.2009 - Current
- Streamlined opening and closing procedures as Key Holder by supervising teamwork flow to meet all deadlines, exceed all expectations and effectively deliver results regarding inventory replenishment and other daily functions to maintain operational excellence.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Mentored new team members on best practices and protocols to maximize productivity to ensure tasks are completed and done in an timely manner.
- Directed high level marketing projects at all stages, including conceptual planning, schedule management and final implementation with attention to detail.
Visual Merchandising Manager
NIKE INC
06.2012 - 02.2020
- Drove strategic efforts within a $12 million dollar store by ensuring store maintained operational excellence and customer satisfaction
- Passionate leader who has mentored over 70+ team members by observing/coaching and engaging in a friendly manner to support their personal and professional growth.
- Generated consistent hourly conversion rate of 40% with 10% increase in sales through effective customer service using advanced product knowledge, active selling techniques and suggestive selling
- Innovated and simplified planograms and merchandising strategies to improve processes and results
- Communicated visual merchandising information and standards via in-store training and regular meetings
Education
Bachelor of Arts - Organizational Leadership-Project Management
Arizona State University
12.2023
Associate of Arts - Liberal Arts And General Studies
College of The Sequoias
06.2011
Skills
- Typing Speed: 50 WPM
- Cash Handling
- Customer Service
- Effective Communicator
- Flexible and Adaptable
- Self Motivated
- Strategic Planner
- Project Management
- Process Improvement
- Time Management
- Critical Thinking
- Problem Resolution
- Active Listening
- Mentoring
Timeline
Visual Merchandising Manager
NIKE INC
06.2012 - 02.2020
Product Operations Specialist
Old Navy, GAP INC
08.2009 - Current
Bachelor of Arts - Organizational Leadership-Project Management
Arizona State University
Associate of Arts - Liberal Arts And General Studies
College of The Sequoias
Accomplishments
COMMUNITY AMBASSADOR, NIKE
· Organized volunteer opportunities with 98% employee engagement serving ten local partners over 4 years.
· Dedicated over 3,000 hours to local Boys and Girls Club after school events over the course of 4 years.
· Impacted 500+ youth by inspiring creativity and building strong healthy relationships with the LA/OC counties.
· Awarded annual Community Ambassador of District 3.
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